Job Description

Job Type: Permanent position | Full time position

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Job Description

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The Queen's Club Position : Full Time Location : Sydney

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Salary : $75,000 - $85,000 a year A rare opportunity to join a long-established private Club in Sydney's CBD. We are seeking an enthusiastic, qualified Accommodation Manager to join our dynamic team in a full time capacity.

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The role plays an important part in providing excellent service to our long-standing Members and their guests. The primary responsibility will be to ensure accommodation services operate efficiently and high standards of presentation of the rooms and Club are continually upheld.

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You will be an experienced leader with a dedication to exceptional operational standards and service delivery.

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Key Duties

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- Oversee accommodation to ensure consistent operational excellence including being responsible for the day-to-day operations of the Reception, Housekeeping and Concierge team, anticipating and delivering on guest needs to achieve a high level of Member satisfaction.
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- Manage budgets to enable efficient daily operations.
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- Respond to Member enquiries in an efficient manner and resolve issues promptly and professionally.
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- Monitor operational performance in housekeeping ensuring high service standards.
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- Supervising housekeeping staff and contractors.
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- Coordinate Reception and Housekeeping rosters.
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- Provide ongoing staff training and recruitment in accordance with operational guidelines and SOPs.
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- Establish and manage stock control systems, orders and supply processes.
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- Ensure compliance with health, safety and hygiene standards.
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- Prepare regular performance and operational reports.
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- Maintain front office files and records as required.
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- Support continuous improvement across accommodation operations.
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- Ensure guest bookings are correct and confirm bookings. Checking accuracy of data and accounting entries for all transactions.
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- Set up quality control measures and monitoring of all guest feedback.
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- Attend Department Head meeting on weekly basis to report on reservations, property management and staff issues.
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Key Attributes

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- Previous experience in accommodation operations and hospitality management or related services.
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- Proven skills in staff management and leadership.
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- Excellent customer service skills and communication skills (verbal and written).
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- Attention to detail and prompt attention to Members and Guests.
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- Highly organised and ability to work under pressure.
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- Providing friendly, personalised Member service in person or by phone.
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- Ability to use initiative to solve problems.
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- Fluent spoken and written English.
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- A high standard of personal presentation and grooming standards.
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- Excellent computer skills.
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- Must have a strong work ethic.
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- Flexibility in work hours.
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📌 ACCOMMODATION MANAGER (New South Wales)
🏢 Talent Recruitment
📍 New South Wales