Job Description

To drive commercial success and operational efficiency by providing end-to-end administrative, procurement, and sales support. This role acts as a critical bridge between sales, finance, and operations, ensuring accurate quoting, seamless order fulfillment, and exceptional customer experience.

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Key Responsibilities

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2. Order Management & Procurement

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3. Customer Experience & Logistics

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4. Financial Administration & Compliance

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5. Systems, Reporting & Documentation

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- Sales & Commercial Support
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- Provide comprehensive administrative support to the Account Manager.
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- Prepare customer quotations and accurate pricing proposals, reviewing all quotes for accuracy prior to customer submission.
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- Obtain vendor pricing, manage deal registrations, and coordinate special pricing requests and discount approvals.
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- Support responses to tenders, RFQs, and government procurement initiatives.
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- Support margin validation and pricing accuracy.
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- Assist with Statements of Work (SOWs), project documentation, and service requests.
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- Process customer purchase orders from receipt through to fulfillment, ensuring accuracy and timely delivery.
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- Create and maintain sales orders, including validation, updates, and coordination with internal stakeholders.
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- Procure equipment and materials required for customer projects and daily operational requirements.
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- Process contractor purchase orders and manage associated documentation and approvals.
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- Monitor and manage inventory levels for retail items, including stock replenishment, stock accuracy, and inventory reporting.
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- Maintain strong, positive customer relationships.
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- Respond to customer enquiries regarding quotations, orders, and deliveries.
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- Provide proactive updates on ETAs, consignments, delivery schedules, and special delivery instructions.
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- Coordinate with suppliers, logistics providers, and internal teams to swiftly resolve order, supply, and delivery issues.
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- Assist with general customer service activities to ensure a positive customer experience and the timely resolution of queries.
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- Manage Gross Profit (GP) compliance processes to ensure strict adherence to company policies, procedures, and regulatory requirements.
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- Work closely with Finance to resolve billing discrepancies.
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- Assist with invoicing queries and revenue recognition requirements.
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- Coordinate credit notes, returns, and warranty claims.
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- Maintain accurate customer and prospect information within CRM systems.
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- Maintain meticulous records of quotes, orders, contracts, and project documentation across business systems.
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- Coordinate customer documentation and contractual requirements, ensuring all required paperwork is completed and filed appropriately.
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- Prepare and maintain operational reports, track key metrics, and support business decision-making.
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- Support continuous improvement initiatives across sales and operational processes.
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📌 Sales Operations Coordinator (Queensland)
🏢 Nexon Asia Pacific
📍 Queensland