Meriton Suites currently has an opportunity available for a Guest Service Manager to join our Surfers Paradise hotel.
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As the Guest Service Manager, you will report to the Hotel Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments.
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Your key responsibilities
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Support and lead the front office operations and team.
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Facilitate a positive workplace culture through effective leadership, collaboration and team development.
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Close the loop on guest feedback with critical thinking and strong guest connections.
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Ensure daily front desk tasks and expectations are communicated, actioned and completed.
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Drive positive guest experiences, both individually and across your team.
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Manage the roster and payroll financials.
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Work with our Hotel Manager to maintain the building's presentation and upkeep.
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Ensure Meriton Suites standards, policies and procedures are adhered to.
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Be able to manage the hotel in absence of the Hotel Manager.
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To be successful in this role you will
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Be ideally currently employed as a Manager on Duty / Duty Manager / Assistant Manager and looking to take the next step.
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Have experience in a 4/5-star hotel environment.
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Have a genuine passion for guest service and exceeding guest expectations.
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Understand the importance of building a culture around respect and inclusion.
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Possess excellent time management skills with the ability to work under pressure.
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Be comfortable communicating with various internal and external stakeholders.
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Conduct and present yourself in a respectful and qualified manner at all times.
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Why Meriton Suites?
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Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
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Base + Super + 17.5% Annual leave loading
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Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
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'Merit Academy' our online training platform to further develop your skills and knowledge
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Paid Parental leave
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Access to Employee Assistance Program (EAP) to provide professional and personal advice
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Friends and Family discounts
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Team activities and social events
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Induction program for all new starters
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📌 Guest Service Manager - Surfers Paradise (City of Gold Coast)
🏢 Meriton Suites
📍 City of Gold Coast
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