Job Description

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- Pay Rate: $51.12 per hour + superannuation
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- Initial contract to 30th of October 2026, with highly likely ongoing contract
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- Full-time, temporary contract (Monday - Friday)
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- AO3 Business Support Officer
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- QLD Government
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- Pay Rate: $51.12 per hour + superannuation
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- Initial contract to 30th of October 2026, with highly likely ongoing contract
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- Full-time, temporary contract (Monday - Friday)
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About the Role

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We are seeking an experienced and customer-focused Business Support Officer to join a busy team, within a large Queensland Government Department. This role is ideal for an administration professional who thrives in a fast-paced setting and enjoys delivering high-quality support services to both internal and external stakeholders.

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You will play a key role in ensuring the smooth delivery of business support functions, coordinating travel arrangements, managing correspondence, maintaining records and providing exceptional customer service.

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Key Responsibilities:

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- Deliver efficient and high-quality customer service to internal and external customers.
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- Coordinate travel bookings including flights, accommodation, charters, ferries, and vehicle hire within required timeframes.
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- Monitor and manage incoming and outgoing correspondence and telephone enquiries.
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- Maintain accurate records and update information systems,



including Ellipse and Microsoft Office applications.
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- Prepare and compile documents, reports, registers, and administrative records with a high level of accuracy.
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- Develop and maintain procedures, manuals, and registers while contributing to continuous improvement initiatives.
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- Liaise effectively with industry representatives, suppliers, and stakeholders to support service delivery outcomes.
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- Respond to enquiries and provide administrative support to senior staff as required.
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- Undertake general administrative and business support duties to assist the team.
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About You

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To be successful in this role, you will demonstrate:

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- Previous experience in administration, business support, or customer service environments.
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- Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
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- Strong proficiency across the Microsoft Office Suite, including Outlook, Word, and Excel.
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- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
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- Strong communication skills with the ability to build effective stakeholder relationships.
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- High attention to detail.
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- A proactive approach, strong initiative, and willingness to support team objectives.
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📌 Business Support Officer (Rockhampton)
🏢 empire group
📍 Rockhampton