Job Description

MA and D Ghusn Medical Pty Ltd – Tugun QLD

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Gold Coast Surgical Group | John Flynn Private Hospital, Tugun.

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Gold Coast Surgical Group is seeking an experienced and enthusiastic Medical Receptionist to join our friendly specialist surgical practice located within John Flynn Private Hospital, Tugun.

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This is a casual position for 3-4 days per week, working alongside a team of specialist surgeons and experienced medical administration staff. We are looking for someone who is highly organised, thrives working in a fast-paced environment, and is passionate about delivering outstanding patient care. There is the potential for the role to transition to a permanent position following a 12-month performance review.

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Key Responsibilities

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- Welcoming patients and providing exceptional customer service.
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- Managing a busy multi-line telephone system and appointment enquiries.
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- Scheduling, confirming and coordinating patient appointments.
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- Managing referrals and electronic correspondence.
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- Processing pathology, imaging and patient documentation.
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- Preparing patient records for consulting sessions and theatre.
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- Coordinating theatre bookings, admissions and pre-operative requirements.
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- Liaising with hospitals,



general practitioners, specialists and allied health providers.
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- Managing telehealth appointments and associated billing.
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- Medical typing, proofreading and distribution of specialist letters.
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- Banking, EFTPOS reconciliation and general administrative duties.
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- Supporting the team with general office administration and ensuring consulting rooms remain well organised.
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About You

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- Previous experience in a specialist medical reception or medical administration role.
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- Experience using medical practice software (Shexie experience is highly regarded but not essential).
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- Excellent organisational skills with the ability to manage multiple priorities.
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- A skilled, compassionate and patient-focused approach.
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- Outstanding communication and interpersonal skills.
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- Strong computer literacy, including Microsoft Office.
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- A positive attitude with the ability to work both independently and as part of a supportive team.
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- Medical typing experience with excellent spelling and grammar.
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- High attention to detail, reliability and excellent time management.
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📌 Medical Receptionist (City of Gold Coast)
🏢 MA and D Ghusn Medical
📍 City of Gold Coast