Job Description

We are Australia's largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

n

Every day, our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

n

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

n

Joining our Customer Service Team

n

Are you passionate about IT and looking for a stepping stone to kick-start your career in the IT sector? We are seeking enthusiastic individuals to join our dynamic front-line Customer Service Team.

n

In this pivotal role, you will be tasked with ensuring our customers continue to receive best-in-class service by providing timely and effective resolution to the issues they raise.

n

The position

n

n
- Efficiently triage inbound calls to direct customer inquiries to the appropriate team for timely resolution.
n
- Process and manage general customer-based billing tasks, including payments and invoice queries.
n
- Perform general corrections and updates related to domain names and registration details.
n
- Action and fulfil customer requests for account and service upgrades.
n
- Provide assistance and support for general hosting service enquiries.
n
- Manage and resolve customer account and billing enquiries across all communication channels, including phone, live chats, and emails.
n

n





The right person (is it you?)

n

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology, and a knack for customer service will take you far.

n

To excel in this dynamic front-line role, you should possess:

n

n
- Enthusiasm for Technology: A genuine passion for I.T., whether your interest lies in cyber security, gaming, or PC building.
n
- A Dedication to Service: A positive attitude and commitment to delivering best-in-class service and timely, effective resolution of customer issues.
n
- Rapid Learning: The ability to absorb and quickly apply new information.
n
- Sharp Focus: Excellent attention to detail and effective problem-solving skills.
n

n

Experience or knowledge of the following technologies will be highly regarded:

n

n
- Web Infrastructure: Familiarity with hosting control panels such as cPanel (WHM), and server environments including Linux (Alma 8).
n
- Networking and Protocols: Understanding of domain names, DNS, and key protocols like FTP, SSH, POP3, IMAP, and SMTP.
n

n





The Benefits of Working With the Nexigen Digital Team

n

Aside from being awarded "Employer of Choice" in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

n

Some of the complimentary perks include:

n

n
- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
n
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
n
- A drink fridge loaded with an assortment of soft drinks, juices and water.
n
- A fully equipped private gym with weekly on-site personal training sessions.
n
- A team wellness centre with a soundproof gaming stadium featuring an 85" 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
n
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.
n
- Regular social events with your team and the whole company.
n
- And the best end-of-year celebrations of any company in our industry!
n

n

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

n

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

#J-18808-Ljbffr

📌 Customer Service Representative (VIC) (Williamstown)
🏢 Nexigen Digital
📍 Williamstown