Job Description

Hello. We're Virgin Australia. We're the airline that s always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

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Digital Production Operations Analyst

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As a Digital Production Operations Analyst, you will help implement and support the digital and distribution systems and applications that deliver revenue for the Virgin Australia group ensuring commercial, customer & compliance objectives are met.

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What you'll be doing...

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- Supporting the ongoing operation, maintenance and performance of Virgin Australia's customer-facing digital platforms.
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- Assisting with digital enhancements, configuration changes and production releases across customer-facing platforms.
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- Working closely with business stakeholders and technology partners to understand requirements and support the delivery of solutions.
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- Monitoring platform performance, analytics and customer feedback to identify opportunities for improvement.
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- Supporting incident and outage management processes and helping coordinate timely issue resolution.
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- Developing reports, dashboards and insights that support business decision-making and continuous improvement.
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- Contributing to initiatives that enhance customer experiences and support commercial outcomes.
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You'll be great in this role if you have...

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- Experience supporting digital platforms, websites, applications or customer-facing technology environments
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- Experience supporting websites, digital platforms, applications or customer-facing technology solutions.
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- Strong stakeholder engagement and communication skills with the ability to work across business and technology teams.
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- Strong analytical and problem-solving skills with a proactive approach to identifying improvements.
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- An understanding of system lifecycle management, production support, release processes or incident management.
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- The ability to manage multiple priorities and work effectively in a fast-paced environment.
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- A customer-first mindset and a passion for delivering great digital experiences.
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- Experience in aviation, travel or other customer-centric industries will be highly regarded.
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We're committed to looking after you, with some of the best perks and conditions in the industry – including (but not limited to):

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- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
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- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
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- One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
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- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
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- Cheaper hospitality, retail, technology, beauty and wellness services
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- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
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- 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
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When everyone is included, everyone wins

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We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

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📌 Digital Production Operations Analyst (Queensland)
🏢 Virgin Australia Group
📍 Queensland