Senior Dental Receptionist (with Chairside Assisting) – Cheltenham Dental Care
Doctors & Co Dental Group | Cheltenham VIC | Full time

Treat it like it's yours — and roll your sleeves up while you build it

Cheltenham Dental Care is a brand-new clinic in Melbourne's bayside. We're not looking for someone to hold the fort — we're looking for someone who wants to help build a business from the ground up, and grow into running it.

This is a genuinely hands‑on hybrid role. While we grow the patient base, you'll split your time between front‑of‑house and assisting chairside. As the books fill, the role shifts further toward coordination, systems and leadership. You need to be well‑rounded and comfortable moving between both, every day.

If you've ever thought "I could run this better if it were mine", this is where you get the chance to prove it.

What makes this different

- Real ownership. You'll be trusted with the diary, the patient experience and the day‑to‑day running of the clinic. We back your decisions, we don't micromanage them.
- Founding member status. You shape the culture of a flagship site. Founding members are first in line for practice manager and regional roles as we scale nationally.
- Genuine growth path. A clear runway into practice management, backed by mentoring from experienced managers across the group. We'd rather promote you than hire above you.
- A team culture we protect. We're deliberate about the people we hire and how we treat each other. Respectful, hands‑on, no one above the work — including leadership.
- Support, not bureaucracy. Marketing agency, IT, suppliers and clinical governance frameworks already in place. You'll learn to direct them.
- Wellness & development. Staff dental and medical discounts, performance incentives, and ongoing training through the Doctors & Co Academy.





What you'll actually do

- Front of house. Own the patient journey from first call to final appointment — diary management, recalls, treatment plan follow‑up, accounts and enquiries.
- Chairside assisting. Provide clinical support across a range of procedures — a core part of the role while we build the patient base, reducing as the clinic grows.
- Help grow the business. New patient numbers, conversion and retention. Know the numbers and care about them.
- Build the systems. Improve processes across scheduling, recalls, stock control and compliance. If something's broken, you fix it.
- Coordinate the moving parts. Work with our marketing team, IT providers and suppliers — briefing them, chasing them, holding them to deadlines.
- Support clinical governance. Sterilisation protocols, infection control and clinical notes standards.
- Step up over time. Take on KPI tracking, team training and clinic leadership as you grow into it.

Who we're looking for

- 2+ years in dental reception, ideally with senior or 2IC experience, plus chairside assisting. Dual experience is essential — not a nice‑to‑have.
- Current, confident clinical skills. You'll be in the surgery regularly from day one.
- Proficiency in D4W (Dental4Windows).
- A business brain — comfortable with numbers, targets and commercial thinking.
- Proactive by default. You spot the problem, solve it, then tell us — rather than waiting for direction.
- Cert III or IV in Dental Assisting highly regarded.
- Tech‑fluent and quick to pick up recent CRM and AI tools.

To be clear: this role suits someone who wants to build something, not maintain something — and who's happy to be in scrubs one hour and in the numbers the next. If you're looking for a purely administrative role with fixed boundaries, this won't be the right fit, and that's OK.

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📌 Senior Dental Receptionist | Cheltenham Dental Care (Kingston)
🏢 DOCTORSDENTAL CLINICS
📍 Kingston