The Valuable Guys seeks a Customer Solutions Quality Assurance Lead in Melbourne to measure and monitor the quality of customer interactions and activities, providing timely insights, training and coaching to improve team performance against agreed standards.
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The role involves assessments, reporting, coaching, and driving QA framework improvements to enhance the customer experience while ensuring compliance and risk controls are addressed.
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📌 Customer Solutions QA Lead: Insights & Coaching (Victoria)
🏢 The Good Guys
📍 Victoria
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