Job Description

At Sapphire Support, we provide high-quality disability and mental health services throughout South East Queensland. As our organisation continues to grow, we're looking for an experienced and motivated NDIS Compliance & Funding Officer to become an important member of our Head Office team.

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This is not a traditional compliance role.

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Approximately 40% of your role will focus on participant funding, compliance and maintaining accurate participant records and invoicing processes in shift care . The remaining 60% will see you supporting the CEO and Operations Manager with business improvement initiatives, systems, projects, overseeing our offshore administration/ Rostering team (2 at this point) and assisting across a variety of Head Office functions.

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If you're someone who enjoys variety, takes pride in your work and likes making a genuine contribution to the success of a business, you're a Sapphire candidate!

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About the Role

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Reporting directly to the CEO and Operations Manager, you'll become a trusted member of our Head Office team.

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This is a hands-on role where no two days are the same.

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You'll work across participant funding, compliance, systems, projects and team coordination while also assisting with a range of business support activities.

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We're looking for someone who enjoys learning, solving problems and continually improving the way things are done.

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Key Responsibilities

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NDIS Compliance & Funding (Approx. 40%)

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Review participant funding documentation.

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Review Service Agreements, Schedules of Support and Rosters of Care.

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Maintain accurate participant funding and compliance records.

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Implement approved weekly participant funding and invoicing amendments by updating billing templates to reflect authorised changes.

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Ensure all participant invoicing amendments are completed accurately and only following approval from the CEO and/or Operations Manager.

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Work closely with the CEO,



Operations Manager and Finance Officer to ensure participant funding records and invoicing remain accurate and up to date. Again, via our shift care software system

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Please Note: This role implements approved participant funding and invoicing changes. Approval of participant funding, budgets and invoicing decisions remains the responsibility of the CEO and Operations Manager.

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Business Support & Continuous Improvement

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Assist with business improvement initiatives.

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Coordinate and support special projects.

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Assist with implementing new software and business systems. (If ever required)

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Review processes and identify opportunities for improvement.

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Prepare reports and assist with organisational projects. (As required)

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Offshore Team Coordination

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Provide day-to-day support to Sapphire Support's offshore administration team.

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Allocate work and monitor workflow.

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Provide guidance and mentoring where required.

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Ensure work is completed accurately and on time.

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Head Office Support

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Assist with recruitment and onboarding administration. (When Directed by CEO)

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Prepare reports and correspondence. (If Required)

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Assist with compliance administration.

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Support the Head Office team wherever required.

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About You

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You're organised, adaptable and enjoy working across a variety of tasks.

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You understand the importance of participant funding and compliance, but you're equally comfortable assisting with projects, systems, administration and supporting your colleagues.

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You're confident using technology and enjoy learning new software.



You can comfortably work across Microsoft Office and multiple business systems, including NDIS software such as Shift Care. ( Learning this software is straight forward as user friendly)

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Most importantly, you take ownership of your work, communicate well and enjoy being part of a collaborative team.

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Previous experience working within an Australian NDIS provider.

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Sound understanding of participant funding, Service Agreements, Schedules of Support and Rosters of Care.

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Demonstrated proficiency using Microsoft Outlook, Word, Excel and Teams.

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Confidence working across multiple software systems while maintaining a high level of accuracy.

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Experience using NDIS software, with Shift Care experience highly regarded. (however, software is user friendly)

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Excellent organisational skills and attention to detail.Strong written and verbal communication skills.

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Ability to manage competing priorities.

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Professional, positive attitude with a willingness to learn.

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Why Join Sapphire Support?

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At Sapphire Support you'll become part of a friendly, experienced and supportive Head Office team. Your one of the Sapphire Family!

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We pride ourselves on maintaining a professional yet relaxed workplace where teamwork, respect, accountability and a sense of humour are genuinely valued. Culture is a critical element of our business model and success; we have a saying "We leave the Drama for the stage"

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We encourage current ideas, continuous improvement and people who enjoy contributing beyond their own role.

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If you're looking for a position where your experience will be valued and your contribution will genuinely make a difference, we'd love to hear from you.

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Please note: Previous experience working within an Australian NDIS provider is essential. Applicants without demonstrated NDIS industry experience are unlikely to be shortlisted.

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📌 NDIS Compliance & Funding Officer (Queensland)
🏢 Sapphire Support
📍 Queensland