Are you an organised, confident, and personable individual who thrives in a fast-paced environment? We are seeking aPart-Time Customer Experience Officerto join our friendly and dedicated team, with the opportunity for the role to grow into afull-time positionfor the right candidate.As the first point of contact for our clients, you will play a vital role in creating a positive experience while helping keep our busy clinic running smoothly.
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About the Role
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- Welcoming clients and their pets with warmth and professionalism
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- Managing a busy reception desk and phone system
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- Scheduling appointments and coordinating daily clinic workflow
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- Processing payments and discussing treatment estimates and costs with clients
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- Making follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding items
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- Handling client enquiries with empathy and confidence
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- Maintaining accurate records and supporting administrative tasks including managing emails and assisting with social media
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- Working collaboratively with our veterinary and nursing teams
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About You
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- Be comfortable working in a fast-paced environment where priorities can change quickly
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- Have excellent organisational and multitasking skills
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- Be confident discussing financial matters, payment options, and treatment estimates with clients
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- Be comfortable making proactive follow-up phone calls
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- Have strong communication and customer service skills
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- Demonstrate initiative, attention to detail, and a positive attitude
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- Be a team player who enjoys helping both people and animals
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- Previous veterinary industry experience is desirable but not essential
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What We Offer
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- Supportive and welcoming team culture
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- A varied and engaging role where no two days are the same
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- Ongoing training and development opportunities
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- Staff discounts and employee benefits
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- Opportunity for the position to progress from part time to full-time for the right candidate
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#J-18808-Ljbffr
📌 Customer Service Officer (Central Coast Council)
🏢 VetPartners Australia and New Zealand
📍 Central Coast Council
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