Job Description

Homes North Community Housing – Tamworth NSW

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At Homes North, we go beyond property management — we support people and communities. We are seeking a Revenue Specialist to join our team in Tamworth and make a meaningful contribution to the community.

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We are seeking a proactive and customer-focused Debt Recovery & Client Engagement Officer to manage current and former tenant debt while delivering exceptional client service.

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Key Responsibilities

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- Provide explicit advice to tenants regarding account balances, payment options, and debt recovery processes.
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- Manage rent arrears and non-rent debt through calls, emails, letters, and notices.
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- Coordinate advanced recovery actions, including garnishments, debt collection referrals, and NCAT enforcement processes.
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- Prepare legal documentation and support NCAT proceedings.
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- Investigate account discrepancies, process adjustments, refunds, and write-offs.
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- Manage end‐of‐tenancy debt processes.
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- Liaise with legal teams, external agencies, finance, and payroll stakeholders.
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- Monitor recovery performance and prepare reports against key performance indicators.
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- Ensure all activities comply with legislation, privacy requirements, and workplace safety standards.




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About You

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- Experience in debt recovery, tenancy management, finance, or customer service.
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- Strong communication, negotiation, and problem‐solving skills.
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- Ability to manage sensitive matters with professionalism and empathy.
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- Knowledge of debt recovery processes, legal compliance, and stakeholder engagement.
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Join a supportive team where your expertise will help balance positive client outcomes with effective debt recovery.

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Why Join Homes North?

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At Homes North, we value and support our people. You will benefit from:

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- Salary packaging benefits that can significantly increase your take‐home pay.
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- 35‐hour work week with flexible start and finish times.
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- A family‐friendly workplace that supports flexible working arrangements.
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- Professional development opportunities and career progression pathways.
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- Being part of a supportive, well‐regarded not‐for‐profit organisation where collaboration and purpose matter.
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Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.

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📌 Revenue Specialist (Tamworth)
🏢 Homes North Community Housing
📍 Tamworth