Job Description

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport!

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Primary Duties and Responsibilities

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- Welcome and assist international travelers, ensuring a seamless and memorable lounge experience.
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- Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
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- Uphold the highest standards of customer service in a dynamic airport environment.
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- Promote and maintain a positive company image (including grooming, behaviours and service)
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- Comply with dnata Standard Operating Procedures and Policies
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- Ability to work a rotating roster, with 24/7 availability
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- Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
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- Must have a Food Handling certification or be willing to obtain one prior to commencement.
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- Previous experience in a hospitality,



food and beverage, or customer service role is preferred.
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- Strong communication and interpersonal skills.
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- Ability to work flexible schedule, including weekends, holidays, and shift work.
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- Ability to lift and carry items up to 22kg and stand for extended periods.
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- High attention to detail and a commitment to cleanliness and hygiene.
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- Positive attitude, team player, and a passion for delivering exceptional guest service.
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- Opportunities for career development and advancement.
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- Comprehensive training and induction program.
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- Access to staff discounts.
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Please note - To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.

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Join Marhaba Lounge and be part of a team that creates memorable experiences for travellers every day!

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📌 marhaba Lounge Attendant (Williamstown)
🏢 Dnata Airport Services
📍 Williamstown