Job Description

Build relationships. Drive apprenticeship outcomes. Make a meaningful impact.

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At Apprenticeship Support Australia (ASA), we help employers, apprentices and trainees navigate every stage of the apprenticeship journey. We're looking for a relationship-focused Account Manager to manage a portfolio of clients, support apprenticeship and traineeship placements, and identify new business opportunities across your region.

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This is an ideal opportunity for someone with experience in account management, business development, customer service or stakeholder engagement who enjoys working with people, building trusted relationships and making a difference in their local business community.

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What you'll be doing

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- Manage a portfolio of employer clients and serve as their key point of contact.
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- Develop strong relationships with employers, apprentices, trainees and training providers.
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- Support apprenticeship and traineeship sign-ups, monitoring visits and ongoing account activities.
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- Identify and pursue recent business opportunities within your region.
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- Deliver presentations and promote Australian Apprenticeships to prospective employers and stakeholders.
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- Monitor client activity, maintain accurate records and ensure compliance with government requirements.
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- Work closely with RTOs, industry partners and community networks to increase apprenticeship participation.
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- Resolve customer enquiries and provide outstanding service throughout the apprenticeship lifecycle.
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About you

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You'll be a motivated and customer-focused professional who enjoys building relationships and delivering results.

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You'll bring:

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- Experience in account management, business development, sales or customer relationship management.
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- Strong communication and stakeholder engagement skills.
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- The ability to identify opportunities and grow client relationships.
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- Excellent organisational and time management skills.
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- High attention to detail and strong administrative capabilities.
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- Confidence working across multiple systems and databases.
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- A proactive, self-driven approach with a commitment to delivering exceptional customer service.
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- A current driver's licence and willingness to travel within your region.
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Why join ASA?

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- Play a key role in supporting Australia's future workforce.
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- Build meaningful relationships across a diverse range of industries.
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- Work for a purpose-driven organisation making a real difference to employers and apprentices.
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- Supportive team culture with opportunities for professional growth and development.
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- Variety, autonomy and the opportunity to make an impact every day.
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Ready to make a difference?

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📌 Account Manager (Wollongong)
🏢 Business NSW
📍 Wollongong