ING is seeking a Senior Process and Change Expert – Contact Centre to own end-to-end customer journeys across assisted channels and drive measurable improvements in experience and efficiency. The 12-month contract can be based in Sydney or Wyong, with a Sydney candidate travelling to Wyong twice weekly.
n
You will lead process transformation initiatives, translate insights into prioritised actions, and partner with operations, technology, risk, and product to ensure compliant change and advantages
#J-18808-Ljbffr
📌 Contact Centre Transformation Lead (Central Coast Council)
🏢 ING BANK (AUSTRALIA
📍 Central Coast Council
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.