Job Description

About Us

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Easi, powered by Paywise, is a trusted provider of salary packaging and novated leasing solutions, supporting employers and employees across Australia. We are known for delivering reliable, compliant, and customer-focused services that simplify financial benefits and createmeaningful value for our clients.

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At Easi, we foster a collaborative and high-performing culture where our people are empowered to deliver exceptional service while continuing to grow and develop their careers.

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What We Offer

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- Contemporary Melbourne office.
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- Competitive salary + superannuation.
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- Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us.
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- Career development opportunities in a fast-expanding organisation.
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- Competitive employee benefits, including salary packaging (we practice what we preach).
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- Ongoing training and development to build both your operational and customer skills.
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- Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family.
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- A supportive, collaborative culture where people are celebrated.
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About the Opportunity

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We are seeking a motivated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for delivering high-quality service to clients and customers across salary packaging and novated leasing products.

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You will act as a key point of contact, managing enquiries, resolving issues,



and ensuring a seamless customer experience from start to finish.

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Key Responsibilities

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- Manage inbound and outbound customer enquiries via phone, email, and online channels
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- Provide accurate and timely information relating to salary packaging and novated leasing
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- Support customers throughout the lifecycle of their package or lease
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- Process customer requests, updates, and documentation with a high level of accuracy
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- Resolve customer issues efficiently, escalating more complex matters where required
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- Maintain up-to-date and accurate records within internal systems
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- Support payment processing, account updates, and general administration tasks
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- Work collaboratively with internal teams to ensure service delivery standards are met
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- Contribute to continuous improvement of processes and customer experience
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About You

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You are a proactive and customer-focused professional who enjoys helping people and solving problems. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality work. To succeed in this role, you'll bring:

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- Previous experience in a customer service or operations role
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- Strong communication skills, both written and verbal
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- High attention to detail and accuracy
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- Ability to manage multiple tasks and priorities effectively
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- A solutions-focused mindset with strong problem-solving skills
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- Ability to work both independently and as part of a team
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- Experience in salary packaging or novated leasing (desirable but not essential)
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- Proficiency in Microsoft Office and customer management systems
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📌 Customer Service Specialist (Victoria)
🏢 Paywise
📍 Victoria