Job Description

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

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We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

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Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

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With a national footprint and workforce of over 4,000, a strong focus on safety, long-standing customer relationships and over 40 years of experience, we are a purpose-led organisation.

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We are a diverse family, supporting each other to do our best and help make a difference.

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We are seeking expressions of interest for skilled and reliableClient Service Manager to join our team based in Sydney, NSW on aFull-Time basis.

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About the role:

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In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

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The ideal candidate should have a strong understanding of cleaning industry, be a proactive problem solver, and possess excellent customer service and time management skills.

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Responsibilities:

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- Develop and maintain strong relationships with our clients,



understanding their cleaning needs and expectations.
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- Oversee a team of cleaning staff, including training, scheduling, and performance management.
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- Conduct regular site inspections to ensure the highest quality of cleaning services.
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- Respond promptly to client inquiries, requests, and concerns.
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- Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
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- Monitor and maintain inventory of cleaning supplies and equipment.
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- Implement and enforce safety protocols and procedures.
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- Prepare reports and metrics to track cleaning performance and client satisfaction.
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- Continuously seek opportunities for process improvement and efficiency.
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Experience:

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- Proven experience in client service management, preferably in the cleaning industry.
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- Strong leadership and communication skills.
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- Exceptional problem-solving abilities.
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- Detail-oriented with a commitment to quality.
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- Proficiency in Microsoft Office Suite.
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- Ability to work independently and as part of a team.
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- Valid driver's license.
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- Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.
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What's on Offer:

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- Market-competitive salary plus Car Allowance.
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- Comprehensive training and ongoing professional development.
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- A supportive and collaborative work environment.
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- Opportunities for career advancement.
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📌 EOI - Client Services Manager (New South Wales)
🏢 GJK Facility Services
📍 New South Wales