Job Description

We are a leading and innovative retailer and ecommerce business with a fast-growing Fulfilment Centre based in Enoggera, Brisbane. We are seeking a reliable and experienced Customer Service Officer to support our continued growth with online orders.

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This is your opportunity to develop recent skills and thrive in a fast-paced environment, starting as a casual role with a clear pathway to full-time employment.

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The Role

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Ongoing day shift work, Monday to Friday, up to 37.5 hours per week (9am–5pm).

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About the Role

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As our Customer Service Assistant - Returns & Exchanges, you'll be the first point of contact for our customers seek to make a return or exchange. You will be delivering prompt, helpful, and professional service across phone, email, and online channels. You'll manage general customer return/exchange enquiries (tickets) and own our returns and exchanges process, making sure every interaction is resolved with care. Product warranty claims are handled separately by our Warranties Officer; you'll refer these on as needed while owning day-to-day customer support and returns.

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Key Responsibilities

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Customer Service

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- Respond to general customer enquiries (tickets) via phone, email, and online platforms.
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- Provide accurate information on product features, availability, promotions, and store policies (returns, exchanges, etc.)
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- Manage returns, exchanges, and refunds in line with company policy, ensuring a positive resolution
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- Support customers in product selection and suggest complementary items to enhance the shopping experience.
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- Contribute to after-sales service, including follow-up where required to ensure customer satisfaction
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- Refer product warranty claims to the Warranties Officer and assist with handover of relevant customer information
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Administration & Office Support

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- Perform general office duties such as filing, archiving, mailing, and managing incoming calls and emails
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- Prepare routine documents, correspondence, and basic reports
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- Enter Credit Notes and reconcile system data.
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- Accurately enter and maintain data across systems (e.g., customer records, order tracking)
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- Maintain a clean and organised office environment.
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- Assist in adhoc stock management tasks including help with stocktaking and stock loss minimisation.
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Team & Business Support

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- Monitor and report stock levels; assist in inventory accuracy where required
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- Participate in training and team meetings to improve skills and stay aligned with business goals
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- Support other departments or tasks as needed
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- Perform other reasonable duties within the scope of the role
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We are a leading and innovative retailer and ecommerce business with a fast-growing Fulfilment Centre based in Enoggera, Brisbane. We are seeking a reliable and experienced Customer Service Officer to support our continued growth with online orders.

n

This is your opportunity to develop new skills and thrive in a fast-paced environment, starting as a casual role with a clear pathway to full time employment.

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The Role

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Ongoing day shift work, Monday to Friday, up to 37.5 hours per week (9am–5pm).

n

About the Role

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As our Customer Service Assistant - Returns & Exchanges, you'll be the first point of contact for our customers seek to make a return or exchange. You will be delivering prompt, helpful, and professional service across phone, email, and online channels. You'll manage general customer return/exchange enquiries (tickets) and own our returns and exchanges process, making sure every interaction is resolved with care. Product warranty claims are handled separately by our Warranties Officer; you'll refer these on as needed while owning day-to-day customer support and returns.

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Key Responsibilities

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Customer Service

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- Respond to general customer enquiries (tickets) via phone, email, and online platforms.
n
- Provide accurate information on product features, availability, promotions, and store policies (returns,



exchanges, etc.)
n
- Manage returns, exchanges, and refunds in line with company policy, ensuring a positive resolution
n
- Support customers in product selection and suggest complementary items to enhance the shopping experience.
n
- Contribute to after-sales service, including follow-up where required to ensure customer satisfaction
n
- Refer product warranty claims to the Warranties Officer and assist with handover of relevant customer information
n

n

Administration & Office Support

n

n
- Perform general office duties such as filing, archiving, mailing, and managing incoming calls and emails
n
- Prepare routine documents, correspondence, and basic reports
n
- Enter Credit Notes and reconcile system data.
n
- Accurately enter and maintain data across systems (e.g., customer records, order tracking)
n
- Maintain a clean and organised office environment.
n
- Assist in adhoc stock management tasks including help with stocktaking and stock loss minimisation.
n

n

Team & Business Support

n

n
- Monitor and report stock levels; assist in inventory accuracy where required
n
- Participate in training and team meetings to improve skills and stay aligned with business goals
n
- Support other departments or tasks as needed
n
- Perform other reasonable duties within the scope of the role
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What We're Looking For

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- Reliable attendance and a strong track record to match.
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- Previous experience in customer service, retail, or a returns-focused role (preferred but not essential)
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- Excellent communication skills, both written and verbal with strong attention to detail and accuracy in data entry.
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- A team player who can also work independently and manage their own workload
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- Ability to thrive in an agile, quick-paced team environment and meet deadlines
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- Basic to competent Microsoft Excel skills for data entry tasks and Outlook Email
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- Familiarity with warehouse management systems or scanning devices
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- Experience with dispatch/ERP/stock management systems (highly regarded)
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- Experience with Shopify order fulfilment and/or Cin7 Omni (highly regarded)
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📌 Customer Service Assistant - Returns (Queensland)
🏢 seek.com.au
📍 Queensland