Job Description

About the job Desktop Support Officer_Brisbane

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Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

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We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

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IT Skills and Experience

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- Desired Experience:
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- Computer OS/Peripherals troubleshooting
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- Handling Different PC Operating Systems ( Windows 7/8 and 10)
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- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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- Basic knowledge of SOE and group policies
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- Printer support
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- Good knowledge of MS Office tools installation & troubleshooting
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- Excellent customer service and people skills
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- Field experience supporting a variety of technologies and services
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- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
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Who You Are

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- Reliable transportation
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- Adaptable schedule and commitment to work on demand when required
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- Resilient and able to face and resolve conflicts.
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- The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
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- Customer-oriented and cool-tempered.
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- Works well under pressure.Pro-active/Self-starter.Team player.
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Personal Attributes:

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- Good knowledge of Infrastructure support.
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- Solid analytical and problem-solving capabilities
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- Well-organized and extremely detail-oriented
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- Strong customer service ethic and great communication skills, both oral and written
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- Passionate about delivering quality no matter what you are doing
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- Can work both independently and in a collaborative team-oriented environment
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- A self-starter, motivated to push the limits and think outside of the box
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- Fondness for solutions that are simple, elegant, and effective
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- Ability to work with and maintain confidential information
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In-depth knowledge of:

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- Microsoft Office applications
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- PC/Laptop hardware
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- PC/Laptop peripherals, including printers
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Basic knowledge of:

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- Active Directory
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- Exchange
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- Apple OS
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- SCCM
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IT Qualifications

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At least one of the following:

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- PC/Laptop OEM Maintenance Certification
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- CompTIA A+ Certification
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- Microsoft Certified IT Professional (MCITP) certification in the desktop area
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- Microsoft Office Specialist (MOS) Certification
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📌 Desktop Support Officer (Brisbane) (Queensland)
🏢 Axiom Technologies
📍 Queensland