Job Description

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- Contract: Initial contract to 31/12/2026 + possible extension
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- Hourly Rate: $69.21 per hour + superannuation
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- AO5 Learning & Development Officer
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- Location: Brisbane CBD
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- QLD Government
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- Contract: Initial contract to 31/12/2026 + possible extension
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- Hourly Rate: $69.21 per hour + superannuation
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About the Role

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We are seeking an experienced Learning & Development Officer to join a high-performing team delivering engaging training programs and capability-building initiatives. This role is ideal for a skilled trainer who enjoys designing and facilitating learning solutions that support staff performance, improve customer service outcomes, and contribute to organisational success.

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Working closely with stakeholders across the business, you will identify learning needs, develop training resources, coordinate learning activities, and evaluate training effectiveness to ensure continuous improvement.

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Key Responsibilities

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- Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.
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- Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.
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- Coordinate the planning, administration,



and resources necessary to prepare and deliver learning and development activities.
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- Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money and quality outcomes.
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- Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual office locations and learning needs.
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- Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes.
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- Conduct training needs analyses and develop relevant training plans.
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About You

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- Experience in learning and development, training coordination, instructional design, or a similar role.
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- Strong capability in designing, delivering, and evaluating training programs.
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- Excellent written and verbal communication skills, with the ability to engage diverse audiences.
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- Robust stakeholder engagement and relationship management skills.
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- A professional, ethical, and culturally sensitive approach to working with others.
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- Experience developing training materials for systems, processes, policies, or operational environments.
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- Understanding of housing, real estate, property management, asset management, or related sectors (highly desirable)
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- Experience working within a government or large organisational environment (highly desirable)
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📌 Learning & Development Officer (Queensland)
🏢 empire group
📍 Queensland