Job Description

We are a energetic and person-focused Not-for-Profit Disability & Mental Health Service Provider in the East Gippsland, Latrobe Valley and NSW regions. We offer individualised Support Coordination and Direct Services to help clients activate their TAC funding, NDIS funding/plan, and engage in appropriate support for positive outcomes.

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At Your Own Way, we value staff retention and recognition and support our employees to achieve their desired work-life balance.

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For more information: www.yourownway.org.au

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About Your Own Way Australia Ltd

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We are a dynamic and person-focused Not-for-Profit Disability & Mental Health Service Provider in the East Gippsland, Latrobe Valley and NSW regions. We offer individualised Support Coordination and Direct Services to help clients activate their TAC funding, NDIS funding/plan, and engage in appropriate support for positive outcomes.

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At Your Own Way, we value staff retention and recognition and support our employees to achieve their desired work-life balance.

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For more information: www.yourownway.org.au

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About the role

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Your Own Way Australia Ltd. compassionate, reliable, and trauma-informed experienced Support Coordinator / Recovery Coach to join our team across NSW.

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Key Responsibilities

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- Manage a caseload of NDIS participants, delivering high-quality Support Coordination and/or Psychosocial Recovery Coaching.
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- Monitor participant budgets to ensure funding is used effectively and within plan limits.
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- Coordinate, review and oversee service delivery to ensure supports meet participant goals and quality expectations.
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- Advocate for participants and support them to exercise choice, control and access to appropriate services.
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- Build strong relationships with participants, families, providers and key stakeholders.
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- Assist participants to navigate the NDIS, prepare for plan reviews and maximise plan outcomes.
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- Identify and respond to risks, safeguarding concerns and changing participant needs.
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- Maintain accurate documentation,



case notes and reports in line with NDIS Practice Standards and organisational requirements.
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- Contribute to a collaborative team culture focused on quality outcomes and continuous improvement.
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- Identify, manage and elevate participant risks or concerns to senior management as required.
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- Attend and actively participate in team meetings, supervision and professional development.
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About You

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You are a compassionate, organised and proactive professional who is passionate about empowering people to achieve their goals and live meaningful lives. You thrive in a fast-paced environment, can manage competing priorities and are committed to delivering high-quality, person-centred services.

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To be successful in this role, you will have:

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- Experience as an NDIS Support Coordinator, Recovery Coach or in a similar community services role.
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- Sound knowledge of the NDIS, Psychosocial Recovery Coaching and person-centred practice.
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- Excellent communication, relationship-building and advocacy skills.
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- Strong organisational and time management skills, with the ability to manage participant budgets and competing priorities.
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- Confidence working independently while contributing positively to a collaborative team.
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- High attention to detail and the ability to maintain accurate, compliant documentation.
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To be successful in this role, you will have

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- Demonstrated experience in mental health, disability, Support Coordination and/or Psychosocial Recovery Coaching.
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- Experience managing NDIS participant plans, budgets, goal setting and recovery-focused supports.
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- Strong understanding of the NDIS, trauma-informed practice and recovery-oriented approaches.
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- Excellent communication, advocacy,



conflict resolution and problem-solving skills.
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- Strong organisational skills with the ability to manage competing priorities and a diverse caseload.
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- Leadership, mentoring or team coordination experience.
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- Current Victorian Driver's Licence and access to a reliable, insured vehicle.
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- Current NDIS Worker Screening Check (or willingness to obtain).
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- Current Working with Children Check (or willingness to obtain).
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- National Police Check (or willingness to obtain).
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- Current First Aid and CPR certification (or willingness to obtain).
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Essential

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- Demonstrated experience in mental health, disability, Support Coordination and/or Psychosocial Recovery Coaching.
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- Experience managing NDIS participant plans, budgets, goal setting and recovery-focused supports.
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- Strong understanding of the NDIS, trauma-informed practice and recovery-oriented approaches.
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- Excellent communication, advocacy, conflict resolution and problem-solving skills.
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- Robust organisational skills with the ability to manage competing priorities and a diverse caseload.
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- Leadership, mentoring or team coordination experience.
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- Current Victorian Driver's Licence and access to a reliable, insured vehicle.
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- Current NDIS Worker Screening Check (or willingness to obtain).
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- Current Working with Children Check (or willingness to obtain).
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- National Police Check (or willingness to obtain).
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- Current First Aid and CPR certification (or willingness to obtain).
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Desirable

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- Qualification in Mental Health, Community Services, Social Work, Psychology or a related discipline.
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- Experience supporting participants with complex psychosocial, behavioural or disability support needs.
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What We Offer

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- Permanent employment
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- Supportive and values-driven organisational culture
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- Versatile work arrangements to support work-life balance
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- A meaningful career making a positive difference in people's lives
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- Employee recognition and retention focus
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- Salary packaging
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📌 Support Coordinator / Recovery Coach (Wollongong)
🏢 Your Own Way Australia
📍 Wollongong