Job Description

Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

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A unique opportunity exists for a Full-time Retail Showroom Assistant at our Wangaratta Showroom. You will have acustomer-centric mindset, because at ILS we are all about the customer! You will be aself-motivated, creative thinker, and seek out new opportunities.

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This is a full-time role, with a real work/life balance - Monday to Friday 9:00 am - 5:00 pm

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Your "New" Day to Day:

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- Opening and closing the showroom and balancing transactions
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- Preparing reports and review sales data, open orders and open quotes
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- Actively seeking new clients, contracts and marketing opportunities
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- Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS
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- Answer customer calls and emails to resolve issues in a timely andeffective manner
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- Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more...
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- Processing quotes, orders and hire contracts efficiently
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- Driving process efficiency and striving for continual improvement
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- Being the face of ILS in the local community and driving relationships with customers and other local businesses
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- Following and managing all WHS requirements at a showroom level.
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About You:

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- You may have a strongRetail backgroundand want to apply your skills in the Allied Health industry.
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- You may have studied or worked in Occupational Therapy, Physiotherapy, Pharmacy or Nursingand are looking for a position where you can adapt your knowledge.
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- You will be keen togo above and beyondto interact with your community and increase store exposure
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- You will have acustomer-centricmindset, because at ILS we are all about the customer!
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- You will bewell presented,professionalandcourteous
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- You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life
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- Have agenuinedesire to help otherswith your knowledge and abilities.
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- You will have second to noneadministration skills,including the ability toprioritizeyour time
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- You may have SAP experience, which isnot required but is highly valued.
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- You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities
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What's In It For You:

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- Job security
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- A permanent full-time role.
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- A paid day off for your Birthday each year!
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- Skilled and supportive team environment
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- Ongoing extensive training and coaching
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- Employee benefits and rewards.
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- Work/life balance.
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ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

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To find out more about ILS please go to https://ilsau.com.au/working-at-ils

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📌 Retail Showroom Assistant (Wangaratta)
🏢 Independent Living Specialists
📍 Wangaratta