Job Description

Support Technician (IT / AV / Hardware)
n Melbourne
n Full-Time, Permanent
n Hybrid Working - 3 days a week on-site

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Our client is a well-established Australian technology solutions provider delivering innovative hardware, software and audiovisual solutions to organisations across a range of industries. Due to continued growth, they are looking for a motivated Support Technician to join their Melbourne team.

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This is an excellent chance for someone starting their IT career or looking to broaden their technical skills in a hands-on support environment. You'll receive ongoing training, mentorship and exposure to a wide range of technologies, making it an ideal role for someone who enjoys learning and solving technical problems.

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About the Role

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Reporting to the Support Manager, you will be responsible for:

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- Providing technical support to customers via phone, email and remote support tools.
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- Managing and updating support tickets within the service desk.
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- Configuring and preparing hardware and technology solutions for deployment.
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- Assisting field technicians with troubleshooting and technical support.
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- Performing occasional onsite support visits across Melbourne.
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- Delivering a high level of customer service while resolving technical issues efficiently.
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About You

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We're looking for someone who enjoys technology and is keen to develop their technical skills. The ideal candidate will have:

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- A background in IT and/or AV is preferable
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- Excellent communication and customer service skills.
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- Strong troubleshooting and problem-solving abilities.
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- Exposure to networking concepts.
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- Experience configuring hardware or technology devices.
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- AV, multimedia or graphics-related experience.
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- The ability to learn quickly and adapt to new technologies.
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- A positive attitude and willingness to work as part of a collaborative team.
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📌 Support Technician (IT / AV / Hardware) (Victoria)
🏢 Better Staff
📍 Victoria