Job Description

Customer Success Manager ANZ at Spotify.

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About the role

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Join our Sales team to manage end-to-end advertising campaigns and build lasting partnerships across the ANZ region. You will provide consultative service to grow revenue while helping clients navigate our audio and podcast advertising ecosystem.

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Key facts

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Location: Sydney

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Engagement: 12-month fixed-term contract via a third party

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Team: Customer Success

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What you'll do

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- Manage the full campaign lifecycle, including RFP submission, media planning, and final reporting.
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- Serve as the primary contact for agency and advertiser partners to ensure campaign goals are met.
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- Oversee campaign setup, creative trafficking, and performance monitoring across managed and biddable channels.
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- Use data storytelling to present actionable insights and campaign wrap-ups to clients.
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- Identify and pitch incremental growth opportunities to expand client investment.
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- Provide product expertise and onboarding support for Spotify Ads Manager (SAM).
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- Collaborate with internal teams to ensure accurate billing and operational efficiency.
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- Use AI tools to optimize daily workflows and reporting tasks.
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Requirements

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- Bachelor degree in Marketing, Advertising, Sales, or Business.
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- Minimum 6 years of experience in digital media planning or buying.
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- Deep understanding of the advertising ecosystem, including programmatic and biddable media.
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- Proficiency in Excel, PowerPoint, and standard digital media systems like CRMs, OMSs, and ad servers.
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- Ability to manage complex projects and cross-functional workflows independently.
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- Strong communication skills with experience presenting data-driven insights to stakeholders.
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- Availability to work from the Sydney office 3 days per week.
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Skills & tools

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- Spotify Ads Manager (SAM)
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- Digital media planning and buying
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- AI productivity tools
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- CRM and OMS software
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- Data storytelling and brand measurement analysis
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Practical notes

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This is a 12-month contractor position hired through a third-party agency. The role requires an in-office presence 3 days per week in Sydney, with flexibility for work from home on other days. Spotify provides reasonable accommodations for the interview process upon request.

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📌 Customer Success Manager ANZ (New South Wales)
🏢 Spotify
📍 New South Wales