Job Description

Customer Service / Allocator & Rostering Agent PM Shifts
n Eagle Farm QLD | Full-Time | Aviation & Logistics Industry

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We're seeking an experienced and motivated Customer Service / Allocator & Rostering Agent to join our high-performing team in Eagle Farm.

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This hybrid position combines customer service, allocation, and rostering responsibilities, offering variety, challenge, and the opportunity to make a real impact every day.

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If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding service, this is the role for you.

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About the Role

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As a key member of the operations and customer service team, you'll coordinate daily rosters and driver allocations, manage customer delivery schedules, and ensure smooth communication between drivers, warehouse teams, and customers.

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This role requires strong organisational skills, attention to detail, and the ability to stay calm under pressure while balancing multiple priorities.

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You'll be the main point of contact for internal and external stakeholders, ensuring operations run efficiently and customers receive exceptional service.

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The shifts available for this position vary from a commencement of 10am/11am and conclusion of 6pm/7pm (PMs) Sundays - Thursdays (Negotiable).

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Key Responsibilities

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- Coordinate driver and vehicle allocations and maintain accurate rosters. Manage daily delivery schedules, making real-time adjustments for delays or urgent requests.
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- Communicate clearly with drivers, warehouse staff, and customers to ensure seamless coordination.
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- Monitor driver hours, fatigue,



and breaks to meet NHVR and Chain of Responsibility (CoR) requirements.
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- Respond to customer enquiries and provide accurate updates on deliveries and ETAs.
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- Record and analyse operational performance, delivery times, and resource utilisation.
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- Support compliance and reporting activities aligned with WHS, CoR, and company policies.
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- Contribute to continuous improvement and maintain a strong, team-based culture.
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- Perform ad-hoc operational support with customers (HR / HC Truck duties).
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What You'll Bring

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- 3+ years' experience in customer service, allocation, rostering, or administration (aviation, logistics, or transport industry preferred).
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- Strong organisational, communication, and problem-solving skills.
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- Proficiency with rostering or logistics software and Microsoft Office.
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- Knowledge of CoR, HVNL, and WHS standards.
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- Flexibility to work varied shifts (early starts or late finishes).
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- Eligibility to obtain a Federal Police Check and ASIC.
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- A proactive, solutions-focused attitude and team-first mindset.
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Highly Regarded:

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- HR / HC Truck Licence
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- Certificate III (or higher) in Transport & Logistics.
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- Chain of Responsibility and/or Dangerous Goods awareness training.
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- RACA or AACA accreditation.
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Why Join Us?

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At Wymap, we value our people. You'll work in a supportive, inclusive environment
n where your contribution is recognised.
n We offer a competitive salary, ongoing development, and the opportunity to be part of
n a nationally respected logistics organisation with a solid future.

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📌 Customer Service / Allocator & Rostering Agent (Queensland)
🏢 Wymap Group
📍 Queensland