Job Description

Level 2 Support Engineer - Melbourne's Most Decorated MSP

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SIAX Computing Solutions has been keeping Australian businesses running since 1985. Based in Hallam, we're a Microsoft Solutions Partner, ISO 27001-certified, and ranked #1 MSP in Australia & New Zealand on the Channel Futures MSP 501 - a list we've made three years running. We serve clients in healthcare, not-for-profit, and professional services, and we take that responsibility seriously.

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We're a tight team that punches well above our weight. If you want to work somewhere your contribution actually matters - and where you'll be surrounded by people who care about doing the job properly - read on.

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The Role

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We're looking for a capable and confident Level 2 Support Engineer to join our managed services team. You'll be resolving complex technical issues and ensuring our clients experience the seamless, responsive IT support they've come to rely on.

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This is a hands-on role with variety. No two days look the same, and you'll build real depth across a broad technology stack.

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You'll be based on-site at our Hallam office five days a week, working closely with the team in person.

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What You'll Be Doing

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- Triaging and resolving support tickets across hardware, software, networking, and Microsoft 365 environments
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- Troubleshooting Windows Server, Active Directory, Azure AD and endpoint issues
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- Supporting client onboarding, device provisioning, and system configuration
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- Collaborating with senior engineers on infrastructure projects and client solutions
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- Documenting technical resolutions clearly in our PSA
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- Communicating professionally with clients - you're often their face of IT
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- Participating in after-hours support rotation as required
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What We're Looking For

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- 2-4 years of experience in a Managed Service Provider or similar IT support environment
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- Strong working knowledge of Microsoft 365, Azure, Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
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- Experience with ticketing/PSA tools - HaloPSA a bonus
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- Genuine problem-solving instinct - you dig in rather than pass it on
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- Clear, professional communication with both technical peers and non-technical clients
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- Relevant certifications welcomed: Microsoft (MD-102, AZ-104, MD-102, SC-300)
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What SIAX Offers

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- Competitive salary package commensurate with experience
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- Collaborative, no-politics team culture
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- Exposure to a genuinely diverse client base across healthcare, manufacturing and professional services
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- Clear career pathway into senior engineering and specialisation
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- Ongoing training and certification support
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- Secure, established business - 40+ years in the industry and still growing
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Why This Role, Why Now

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We're growing - intentionally and carefully. We're not hiring to fill a seat; we're hiring because we want to extend the quality of what we deliver to more clients. If you're a Level 2 engineer who's ready to grow into something more, SIAX is a place where that can happen.

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The position is full time Monday - Friday, 9am to 5:30pm.

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Applicants must have a valid driver's licence and their own vehicle.

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📌 Level 2 Support Engineer -- Melbourne's Most Decorated MSP (Williamstown)
🏢 SIAX Computing Solutions
📍 Williamstown