Job Description

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- Manage customer enquiries and provide accurate quotations
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- Support the sales team through lead qualification and opportunity generation
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- Build and maintain robust customer relationships
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- Deliver outstanding customer service at every touchpoint
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Order Management

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- Review customer orders for accuracy and compliance
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- Process orders through various platforms including EDI, eCommerce and manual channels
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- Verify order information and provide customer confirmations
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- Proactively monitor deliveries and communicate updates to customers
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- Respond to customer order-related enquiries
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- Manage customer complaints and coordinate resolutions with internal teams
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- Process returns, credits, repairs, and replacement requests
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- Support customer satisfaction initiatives and follow-up activities
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Digital Transformation

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- Promote digital ordering platforms and self-service tools
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- Support customers in adopting online sales and ordering solutions
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- Contribute to continuous improvement initiatives and process efficiencies
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Sales & Customer Support

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- Manage customer enquiries and provide accurate quotations
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- Support the sales team through lead qualification and opportunity generation
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- Build and maintain strong customer relationships
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- Deliver outstanding customer service at every touchpoint
n
n

Order Management

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- Review customer orders for accuracy and compliance
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- Process orders through various platforms including EDI, eCommerce and manual channels
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- Verify order information and provide customer confirmations
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- Proactively monitor deliveries and communicate updates to customers
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After-Sales Service

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- Respond to customer order-related enquiries
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- Manage customer complaints and coordinate resolutions with internal teams
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- Process returns, credits, repairs, and replacement requests
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- Support customer satisfaction initiatives and follow-up activities
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Digital Transformation

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- Promote digital ordering platforms and self-service tools
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- Support customers in adopting online sales and ordering solutions
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- Contribute to continuous improvement initiatives and process efficiencies
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Are you a customer-focused professional with experience in customer service?Do you have manufacturing or distribution experience?

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About You

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To be successful in this position, you will bring:

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- Minimum 3 years' experience in customer service, internal sales, sales support, or order management
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- Previous experience within manufacturing, industrial, engineering, electronics, or distribution environments
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- Strong communication and relationship-building skills
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- Excellent attention to detail and organisational skills
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- Ability to manage multiple priorities in a fast-paced setting
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- A proactive and customer-centric approach
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- Strong Microsoft Office skills
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- Experience with ERP systems and SAP (ideally S3/S4 Hana)
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- Knowledge of electrical, electronic, or industrial connector products is advantageous but not essential
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Our client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies. Due to continued growth, they are seeking a proactive and detail-oriented Customer Service & Sales support specialist to join their Australian team.

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What's on Offer?

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- Join a globally respected industry leader
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- Collaborative and supportive team setting
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- Exposure to innovative technologies and digital transformation initiatives
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- Career development opportunities within an international organisation
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- Stable and growing business with a strong reputation in the market
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- Competitive salary package
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📌 Customer Service Executive (Williamstown)
🏢 Michael Page
📍 Williamstown