Job Description

Make a real difference. Be a professional with heart.

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At Magenta Community Services, we don't just provide support — we walk alongside people as they build meaningful, independent lives.

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We're looking for an experienced and emotionally intelligent Support Worker to join our Lismore team, supporting participants with complex and high support needs. This is a role for someone who understands that behaviour is communication, who stays calm under pressure, and who leads with both skill and compassion.

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If you're confident supporting people with trauma histories, non-verbal communication, seizures, personal care requirements and Positive Behaviour Support Plans — and you believe every person deserves dignity, choice and genuine connection — we'd love to hear from you.

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What You'll Be Doing

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No two days look the same — but you can expect to:

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- Provide person-centred, flexible support aligned to participant goals within their home and community
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- Deliver personal care, medication assistance and daily living support
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- Follow and consistently apply Positive Behaviour Support Plans
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- Use and reporting of Authorised Restrictive Practices
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- Maintain clear, timely documentation and case notes
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- Work collaboratively with families and guardians
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- Advocate for participants in collaboration with Magenta and your Support Specialist
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- Uphold safety, compliance and respectful practice at all times
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You'll be supported by your Support Specialist and broader leadership team — you're not expected to navigate complexity alone.

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About You

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You are calm,



confident and grounded. You understand complexity — and you don't shy away from it. You value structure, documentation and compliance — but you never lose sight of the human in front of you.

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You will have:

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- Certificate III in Individualised Support (or equivalent)
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- Minimum 3 years' disability support experience
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- Experience supporting people with high or complex needs
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- Strong understanding of Positive Behaviour Support and Restrictive Practices
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- Confidence supporting seizures, non-verbal communication and trauma-informed care
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You'll also hold:

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- NDIS Worker Screening Check
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- Blue Card (Working With Children Check)
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- National Police Check (within 12 months)
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- Current First Aid & CPR
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- Current Australian Driver's Licence
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- Own vehicle with comprehensive insurance
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- COVID-19 vaccination
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- Training in TCI, Maybo or similar (highly regarded)
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Why Join Magenta?

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We are not a corporate machine.

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We are a values-driven, community-focused organisation that keeps our people at the heart of all we do.

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When you join Magenta, you join a team that:

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- Sees people as people before employees
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- Supports your growth and development
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- Encourages initiative and thinking outside the box
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- Values professionalism and compassion equally
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We call this being a skilled with heart.

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Applications close on 31st July 2026

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Magenta Community Services proudly promotes inclusivity and diversity. We encourage applications from people of all backgrounds, abilities and identities.

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📌 Complex Support Worker - Lismore
🏢 Magenta Community Services
📍 Lismore