Job Description

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

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As a Relationships & Partnerships Manager, you will play a key role in driving the growth and expansion of My Guardian across Sydney and the wider New South Wales market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, managing strategic partnerships, and increasing brand awareness within the Aged Care and NDIS sectors.

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This role is ideal for someone who thrives in a quick-paced environment, excels at networking and stakeholder engagement, and is motivated by achieving growth targets while making a meaningful difference in the community.

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About the Role

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Relationships & Partnerships Manager

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- Manage, mentor, and support a team of local (NSW) and interstate Business Development Managers (BDMs) to achieve regional and national growth targets.
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- Implement and monitor team KPIs, pipeline activities, and conversion metrics through regular 1:1s and team meetings.
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- Cultivate a cohesive, collaborative team culture across geographic boundaries, ensuring interstate remote reports are aligned with head office strategies.
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- Coach the BDM team on best-practice relationship building, account management, and effective intake conversion within the sector.
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Partnership Development & Strategic Growth

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- Maintain and grow a personal caseload of key strategic partnerships, corporate health relationships, and high-value referral accounts.
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- Actively promote My Guardian's services, brand, and values through high-level networking, industry events, and stakeholder engagement.Identify and pursue new national and regional referral networks, corporate partnerships, and community channels.
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- Collaborate with the executive and marketing teams to develop innovative referral initiatives and localised growth strategies for the BDM team.
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- Oversee the conversion of major referral pipelines, ensuring a seamless, high-quality onboarding experience for complex or high-profile accounts.
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- Work closely with NSW and interstate operational leaders to ensure the smooth transition of clients from the BDM pipeline to local care delivery teams.
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- Monitor early-stage client and partner satisfaction, proactively addressing feedback to preserve My Guardian's reputation for excellence.
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Skills & Experience

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- Proven track record in managing direct reports, with specific experience managing remote or interstate teams highly regarded.
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- Strong background in relationship management, business development, or partnerships within the Aged Care or Disability (NDIS) sectors.
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- Deep understanding of Support at Home Packages (SaH), NDIS frameworks, funding pathways, and Aged Care Quality Standards.
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- Exceptional interpersonal, negotiation, and stakeholder management skills, with the ability to inspire a team and build trust with external partners.
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- Demonstrated ability to manage a personal workload while simultaneously driving team performance to meet organizational targets.
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- Strong experience utilizing CRM software or care management systems to track pipelines and team activity.
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- Current driver's licence and willingness to travel occasionally to support interstate direct reports and partners.
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What We Offer

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- Competitive salary package
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- Onsite gym
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- Supportive and positive office culture
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- Weekly Friday afternoon drinks and nibbles at Head Office
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- Healthy snacks and refreshments
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Apply Now

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Are you ready to lead and inspire? If you are a strategic relationship builder with a passion for leadership and purpose-driven work, we would love to welcome you to our NSW Head Office team.

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Please note that only shortlisted candidates will be contacted.

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📌 Relationships and Partnerships Manager (New South Wales)
🏢 My Guardian
📍 New South Wales