Job Description

Looking for a communications role where no two days are the same?

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Join the Translink Operations Centre (TOC) and work with a team responsible for delivering timely, accurate public transport information to customers across Queensland. You'll work in a quick-paced operational environment, manage real-time communications, collaborate with key stakeholders, and help keep Queensland moving through clear and effective customer messaging.

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The Translink Operations Centre (TOC) ensures the smooth operation of South East Queensland's public transport network, monitoring performance and service connectivity 7 days a week. With a focus on peak periods and major events, the TOC uses real-time systems, data analysis and on-the-ground intelligence to quickly identify and assess service disruptions. Working closely with delivery partners, the team coordinates timely, multi-modal responses to minimise disruptions and maintain reliable service for customers.

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The Role

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As the Advisor (Operational Customer Communications) within the Translink Operations Centre (TOC), you will oversee the day-to-day operations of real-time Communication Coordinators, ensuring effective and timely dissemination of information to enhance public transport communication. You will play a crucial role in maintaining seamless communication channels, promoting efficiency and addressing any real-time operational challenges to uphold the high standards of service delivery across Queensland's public transport network.

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Some Of Your Responsibilities Will Include

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- Supervise real-time Communication Coordinators to ensure timely and accurate dissemination of information related to public transport operations.
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- Collaborate with relevant stakeholders to coordinate communication efforts and address any operational challenges promptly.
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- Monitor and analyse communication processes,



identifying areas for improvement and implementing solutions to enhance overall effectiveness.
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- Review and approve complex messaging to ensure accuracy, clarity and alignment with organisational standards before dissemination by Communication Coordinators.
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- Provide guidance and training to Communication Coordinators, fostering a highperformance culture and maintaining a cohesive team within the TOC.
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Mandatory Qualifications And Conditions

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- The successful applicant may be required to work outside normal business hours to support the 24/7 operational team, including weekends and public holidays.
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- Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
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About You

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To thrive in this role, you will need to demonstrate the following:

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- Minimum of 3 years of relevant experience in communications, preferably in a public transport or similar operational environment.
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- Exceptional written and verbal communication skills.
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- Demonstrated ability to collaborate with various stakeholders, including internal teams and external partners.
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- Strong attention to detail, especially in reviewing and approving complex messaging to uphold accuracy and reliability.
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- Ability to adapt to dynamic and fast-paced environments, making sound decisions under pressure.
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Why Join Us

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We can offer you benefits such as:

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- a 36.25-hour working week
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- an Enterprise Bargaining Agreement that provides regular pay increases and other benefits
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- generous superannuation of 12.75%
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- paid parental leave for eligible employees
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- a range of development opportunities including unlimited use of LinkedIn Learning
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- access to an Employee Assistance Service + more.
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Any questions, please reach out to Jennifer Kerr, Principal Advisor on 0429 380 058

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Job Ad Reference: QLD/696881/26

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Closing Date: Wednesday, 19 August 2026

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Occupational group: Administration

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📌 Advisor (Operational Customer Communications) (Queensland)
🏢 Department of Transport and Main Roads
📍 Queensland