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- XPT SoftwareAustraliaAustralia PTY Ltd, incorporated in 2016, is a Software Services company
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- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
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- We have 120+technocrats in Australia working at our clientlocations.
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- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
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- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
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Position: ServiceNow Engineer / Administrator
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Role Overview
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The ServiceNow Engineer / Administrator will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. The role includes supporting implementations, deployments, upgrades, and ensuring the platform operates securely and reliably in a Government workplace.
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Key Responsibilities
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- Administer and support the ServiceNow platform
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- Manage users, roles, groups, and access controls
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- Support ServiceNow implementations,
deployments, and upgrades
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- Perform platform configuration including workflows, forms, and UI policies
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- Monitor system performance and resolve platform issues
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- Support testing, deployment, and post-go-live activities
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- Maintain technical and operational documentation
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- Ensure platform compliance with Government security and governance standards
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Required Skills & Experience
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- 3+ years' experience as a ServiceNow Engineer or Administrator
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- Strong hands-on experience with ServiceNow administration and configuration
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- Good understanding of ITSM and ITIL processes
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- Experience supporting ServiceNow deployments and upgrades
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- Ability to troubleshoot and resolve platform issues
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- Strong communication and documentation skills
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- ServiceNow certification (CSA or equivalent)
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- Experience working in Government or regulated environments
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