Job Description

We're looking for customer-focused problem solvers who enjoy helping people, learning new skills and delivering great service in a high-volume environment.

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Join a busy and supportive contact centre team where no two days are the same. You'll be the first point of contact for customers, handling a high volume of inbound calls and helping resolve enquiries efficiently and professionally. With comprehensive training, strong leadership support and a focus on first call resolution, you'll be set up for success from day one.

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What's in it for you?

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- $39.38 ph + Super + full time hours.
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- Temporary Assignment fromSept 14th – end Jan 2027.
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- Comprehensive training and structured onboarding program.
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- Ongoing coaching, support and development.
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- WFH one day per week following training (capability based).
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- No weekend or public holiday work.
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- Supportive team culture and experienced leadership.
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- Build valuable contact centre experience with a recognised national organisation.
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About the role:

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- Manage a high volume of inbound customer enquiries.
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- Deliver exceptional service with a strong focus on first call resolution.
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- Navigate multiple systems while maintaining accuracy and attention to detail.
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- Build rapport with customers and confidently handle a variety of enquiries.
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- Follow established processes and procedures in a fast-paced environment.
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- Work rostered shifts between Monday and Friday, 8:00am and 8:00pm.
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- Commit to the full assignment duration.
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- Collaborate with your team to achieve service and performance goals.
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About you:

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- Previous experience in customer service, retail, hospitality or a contact centre environment.
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- A genuine passion for helping people and delivering great customer experiences.
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- Strong communication and active listening skills.
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- Comfortable working in a fast-paced, high-volume environment.
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- Confident using technology and learning new systems quickly.
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- Emotionally resilient and able to balance empathy with professionalism, confidently communicating outcomes that may not always align with a customer's expectations.
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- No extended leave planned during the contract period.
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- Able to pass a National Police Check and Drug & Alcohol screening.
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- Full Australian work rights for the duration of the assignment (Working Holiday Visa holders are welcome to apply; applicants with restricted work hours are not suitable).
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Who are we, and what's next?

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Talentpath partners with leading organisations to connect exceptional talent with exciting opportunities. We're currently seeking customer-focused professionals who are ready to join a high-performing team and make an impact from day one.

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📌 Customer Service Consultant (Queensland)
🏢 Talentpath
📍 Queensland