Job Description

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Discover Opal...

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We manufacture the packaging solutions you see, touch, and use every day. Our customer base includes some of the biggest names in FMCG, Retail, and Fresh Produce.

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At Opal, we don't just make boxes- we stand for innovation, smart solutions, and sustainability.

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Discover the Opportunity...

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An exciting opportunity has arisen for an enthusiastic Sales Support Officer to join our Opal Specialty Packaging team at our Orchard Hills, NSW site.

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In this role you will manage both external and internal customer transactions, building positive partnerships and ensuring our customers' expectations are consistently exceeded. This is a brilliant foundation role to launch and build a long-term career with a manufacturing leader.

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How you will contribute to the success of Opal:

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- Engage with our customers, receive and manage inbound calls, resolving process enquiries, order updates, and price variances.
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- Accurately enter customer orders and track job statuses through to completion.
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- Work closely with clients and internal teams to coordinate artwork and design requests.
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- Collaborate with our estimating team to learn how quotes are built, utilising our internal applications to generate and upload quotes.
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- Own the end-to-end internal sales process to ensure seamless service delivery.
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To be successful in this role, you will ideally bring:

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- Prior experience in customer service, sales support, or administration (experience within a manufacturing or industrial environment is highly regarded).
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- Exposure to or an understanding of estimating/quoting processes.
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- Robust relationship management skills with a genuinely customer-centric mindset.
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- Well-developed analytical and problem-solving abilities.
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- Comfort utilising ERP systems (we use SAP) and the MS Office Suite.
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- A proactive attitude and an ongoing commitment to personal learning and development.
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Ready to shape the future of packaging?

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📌 Sales Support Officer (New South Wales)
🏢 Paper Australia
📍 New South Wales