Serco Australia is seeking a Customer Contact Officer to support a Federal Government client, handling inbound calls and email inquiries about public services from Australians. You'll navigate procedures, access knowledge articles, and document all customer interactions in our systems.
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The role emphasizes empathy, transparent communication, and adherence to structured guidelines. You will be part of a diverse team that values inclusion and developmental training, with options for 100% work-from-home
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📌 Remote Customer Care Specialist - Public Services (Victoria)
🏢 Serco
📍 Victoria
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