Job Description

Invigorate Ability Pty Ltd – Campbelltown NSW

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Invigorate Ability is a disability support provider based in the Illawarra and Macarthur regions, delivering SIL, respite, and individual supports to participants across the region. We're a values-driven team focused on personalised, choice-driven care.

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About the Role

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We're looking for a Compliance & Quality Officer to join our team on a part-time basis (3 days per week). This role is central to ensuring Invigorate Ability meets NDIS Practice Standards and Code of Conduct requirements, while driving continuous improvement across service delivery, documentation, and internal systems. We'd also be open to growing this role to full-time (5 days per week) gradually over the next 6-12 months as the organisation continues to grow.

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Key Responsibilities

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NDIS compliance and audit readiness, including internal audits of participant files, incident reports, and progress notes

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Incident management, including oversight of reportable incident submissions to the NDIS Commission

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Policy and procedure management, including staff compliance, training, and monitoring

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Participant file governance, and regular quality assurance spot checks

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Complaints handling, and maintenance of the organisational risk register

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Systems and process improvement across ShiftCare, iinduct, and other business systems

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Regular compliance and quality reporting to leadership

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About You

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Robust understanding of the NDIS Practice Standards, Code of Conduct, and Restrictive Practices requirements

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Experience in a compliance, quality assurance, audit, or risk management role within disability, healthcare, aged care, or community services

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Certificate IV in Quality Auditing, Work Health & Safety, Community Services, or an equivalent qualification (highly regarded)

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Confident working with ShiftCare, Xero, iinduct, Microsoft Teams, and Google Workspace

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High attention to detail and strong organisational skills

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Ability to work independently and manage competing priorities

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Requirements

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Current First Aid and CPR certificate

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Working With Children Check

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NDIS Worker Screening Check

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Recent Police Check

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Valid driver's licence and access to a reliable vehicle

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📌 Compliance & Quality Officer (Campbelltown)
🏢 Invigorate Ability
📍 Campbelltown