Job Description

Posted: 13/07/2026

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Closing Date: 31/08/2026

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Job Type: Permanent - Full Time

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Job Category: Counselling, Practitioner, Therapeutic etc.

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At Centacare North Queensland Ltd, we believe everyone deserves the chance to live a life of wellbeing, dignity and hope.

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We're looking for an experienced and compassionate Outreach Counsellor to join our Gambling Help Service. This is a rewarding role supporting individuals, families and communities affected by gambling harm while helping to build awareness and strengthen support networks across North Queensland.

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Based in Townsville, you'll travel regularly throughout the North West region including Mount Isa, the Gulf and surrounding communities, delivering counselling, education and community engagement where it's needed most.

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No two days are the same.

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Why join Centacare North Queensland?

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At Centacare NQ you'll join an organisation committed to improving the wellbeing of individuals, families and communities across North Queensland.

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We offer:

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- Meaningful work that changes lives
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- A supportive and experienced multidisciplinary team
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- Clinical supervision and ongoing career development
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- Opportunities to travel and work across unique regional and remote communities
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- Salary packaging benefits
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- A values-driven workplace built on Respect, Integrity, Equality, Compassion, Dignity and Stewardship
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Benefits you will receive:

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- SCHADS Level 4 remuneration starting at $92,286 per annum
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- $200 sign on bonus
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- $2,500 additional payment per year!
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- Salary packaging benefits available
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- 5 weeks annual leave
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- Professional development and learning opportunities
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- Supportive and values-driven team culture
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- Opportunity to make a genuine difference in your local community
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Job Description

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About the role

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As our Gambling Help Service Outreach Counsellor you will:

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- Provide evidence-based counselling to people experiencing gambling-related harm.
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- Support family members and loved ones affected by gambling.
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- Develop individual treatment plans and therapeutic goals.
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- Deliver community education sessions promoting safer gambling practices.
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- Build solid relationships with community organisations, health providers and gaming venues.
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- Strengthen referral pathways across regional and remote communities.
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- Work collaboratively with Aboriginal and Torres Strait Islander communities in culturally respectful ways.
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- Travel throughout North Queensland, including regular overnight travel.
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This role combines counselling, education, outreach and community development into one rewarding position.

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Desired Skills and Experience

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About you

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You'll be someone who enjoys working independently while remaining connected to a supportive multidisciplinary team.

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You'll bring:

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- A degree in Social Work, Psychology or another relevant behavioural science.
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- Experience providing therapeutic counselling.
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- Strong assessment and risk management skills.
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- Excellent communication and relationship-building abilities.
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- A genuine commitment to person-centred, trauma-informed practice.
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- Confidence working across diverse communities.
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- A current Driver Licence.
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- (Or the ability to obtain) Blue Card, NDIS Worker Screening Clearance and First Aid Certificate and National Police Clearance.
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Experience in addiction services or working with Aboriginal and Torres Strait Islander communities will be highly regarded.

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About Centacare North Queensland

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Centacare North Queensland delivers a broad range of community services across North Queensland including counselling, disability services, family support, domestic and family violence services, education and therapeutic programs.

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Our purpose is to promote wellbeing and resilience for individuals, families and communities through respectful, compassionate and high-quality service delivery.

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Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply.

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Applicants must have appropriate work rights in Australia.

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📌 Counsellor-Gambling Help Services Outreach (Townsville)
🏢 Centacare North Queensland
📍 Townsville