Job Description

About Park Hyatt

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Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

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Park Hyatt Sydney is recruiting for a professional Assistant Manager - Bell Desk.

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The Role

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You will join an energetic and passionate team of ambassadors who are the face of Park Hyatt Sydney. As Assistant Manager - Bell Desk, you will assist the Assistant Director of Rooms in ensuring the highest standards of service and guest satisfaction are maintained through effective supervision of employee.

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The main duties and responsibilities for this role will include the following:

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- Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy, arrivals and departures, VIP requirements, functions and events, and any other areas of note as required.
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- To assign duties and responsibilities to Bell Desk team members and assist them with their duties to ensure that all tasks are performed in accordance with Hyatt International brand standards.
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- To handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
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- Delegate appropriately the duties and responsibilities required to well equipped and resource employees, nurturing and developing them whilst ensuring that standards of operation and safety are correctly maintained.
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- To maintain a daily check on Microster and employee time and attendance
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- Monitor employee morale and provide mechanisms for timely performance feedback and development.
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- Consistently demonstrate and instill the guiding principles and core values to all levels of employees.
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- To act as a mentor to guide, develop the team and encourage growth
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Qualifications

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- Previous experience as a Manager or Assistant Manager in a Front Services team within a luxury hotel or similar environment
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- A strong customer service orientated, positive and enthusiastic attitude
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- Excellent proficiency of MS Office and Outlook and Opera are advantageous
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- Must have a valid Drivers License for Australia
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This is your chance to work with exclusive clientele at a luxury hotel like no other. As a valued member of our team you will enjoy:

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- Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlet
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- Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role
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- Access to internationally recognised learning and development programs and opportunities
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- Access to an employee assistance program
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- Being part of a diverse and inclusive team, passionate about their work
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A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.

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Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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This is not your typical career opportunity.

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This is the Hyatt Touch.

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About Park Hyatt

n

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

n

Park Hyatt Sydney is recruiting for a professional Assistant Manager - Bell Desk.

n

The Role

n

You will join an energetic and passionate team of ambassadors who are the face of Park Hyatt Sydney. As Assistant Manager - Bell Desk, you will assist the Assistant Director of Rooms in ensuring the highest standards of service and guest satisfaction are maintained through effective supervision of employee.

n

The main duties and responsibilities for this role will include the following:

n

n
- Conduct daily pre-shift briefings with employees communicating issues such as rooms occupancy, arrivals and departures, VIP requirements, functions and events, and any other areas of note as required.
n




- To assign duties and responsibilities to Bell Desk team members and assist them with their duties to ensure that all tasks are performed in accordance with Hyatt International brand standards.
n
- To handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
n
- Delegate appropriately the duties and responsibilities required to well equipped and resource employees, nurturing and developing them whilst ensuring that standards of operation and safety are correctly maintained.
n
- To maintain a daily check on Microster and employee time and attendance
n
- Monitor employee morale and provide mechanisms for timely performance feedback and development.
n
- Consistently demonstrate and instill the guiding principles and core values to all levels of employees.
n
- To act as a mentor to guide, develop the team and encourage growth
n

n

Qualifications

n

n
- Previous experience as a Manager or Assistant Manager in a Front Services team within a luxury hotel or similar environment
n
- A robust customer service orientated, positive and enthusiastic attitude
n
- Excellent proficiency of MS Office and Outlook and Opera are advantageous
n
- Must have a valid Drivers License for Australia
n

n

This is your chance to work with exclusive clientele at a luxury hotel like no other. As a valued member of our team you will enjoy:

n

n
- Access to employee perks such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlet
n
- Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role
n
- Access to internationally recognised learning and development programs and opportunities
n
- Access to an employee assistance programBeing part of a diverse and inclusive team, passionate about their work
n

n

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.

n

Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

n

This is not your typical career opportunity.

n

This is the Hyatt Touch.

#J-18808-Ljbffr

📌 Assistant Manager - Bell Desk (New South Wales)
🏢 Hyatt Hotels
📍 New South Wales