Bolton Clarke is seeking an IS Service Desk Team Leader to guide a Sydney-based team on a 12-month initial contract. You will lead first-level technical support, manage incidents, and coordinate with Level 2/3 teams to ensure SLAs and OLAs are met.
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You will promote ITIL practices, improve service desk processes, and report on performance while partnering with senior IS leaders. Robust coaching, communication and customer-service skills are essential.
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📌 IS Service Desk Team Lead - 12-Month Contract (Sydney) (New South Wales)
🏢 Bolton Clarke
📍 New South Wales
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