Job Description

Auto Industry - Customer Service Supervisor/Team Leader

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Automotive Recruitment Australia – Brisbane QLD

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Full time, Permanent

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My client is a long established national business providing a range of tools, equipment and solutions to the automotive workshop sector. Due to business growth, they are seeking an experiencedCustomer Service Supervisor/Team Leaderto lead its customer service and coordination functions.

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This is a hands‐on leadership role focused on delivering high service standards, efficient scheduling, and a positive customer experience. We are seeking a candidate who enjoys leading people, improving processes, and acting as the central point of coordination between customers, technicians, sales, and internal stakeholders.

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Key responsibilities

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- Lead, coach, and support a team of customer service and administration staff, ensuring inbound and outbound enquiries are accurately logged and prioritised
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- Assist your team in the coordination of service technicians to maximise utilisation and meet SLAs
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- Ensure accurate job creation, quoting, warranty processing, invoicing, and job closure & monitor any backlogs
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- Act as an escalation point for high‐priority or complex customer matters and drive customer satisfaction through clear communication
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- Identify inefficiencies and lead continuous improvement initiatives across service operations
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About you!!

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- Demonstrated experience leading customer service teams
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- Strong customer service and solution focused approach with excellent time management capabilities
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- Solid understanding of service operations, scheduling, and job management processes
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- A detail‐oriented approach with a continuous improvement mindset
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- Clear communication skills and the confidence to lead, escalation, and influence
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What's on offer?

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- A reliable leadership role within a well‐established and growing national business
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- Opportunity to influence service delivery and team performance
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- Collaborative environment with strong internal stakeholder engagement
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- Long‐term career opportunity for the right candidate
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- Negotiable salary based on experience
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Organisation details will be shared with shortlisted candidates who meet the background criteria.

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This role is open to Australian Citizens, Residents, or those with full work rights in Australia.

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Please note:

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We can not accept international applications, sponsorship, visas etc. Resumes will only be accepted and responded to from candidates who have full Australian working rights.

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📌 Auto Industry - Customer Service Supervisor/Team Leader (Queensland)
🏢 Automotive Recruitment Australia
📍 Queensland