Job Description

Location: Sydney, NSW (Hybrid)
n Employment Type: Permanent, Full-Time

n

E-Commerce Specialist

n

Location: Sydney, NSW (Hybrid)
n Employment Type: Permanent, Full-Time

n

About Resmed

n

At Resmed, we're committed to helping people sleep better, breathe better and live healthier lives. For more than 35 years, we've been pioneering cutting-edge technology and digital health solutions that improve the quality of life for millions of people worldwide.

n

Our products and services support individuals living with sleep apnoea, respiratory conditions and other chronic health needs. Through a combination of connected devices, software and digital experiences, we're transforming how care is delivered and empowering people to take greater control of their health.

n

Operating in more than 140 countries, Resmed combines the agility of local teams with the scale, expertise and opportunity of a global organisation. Whether developing life-changing technology, improving customer experiences or advancing digital healthcare, our people are united by a shared purpose: to improve lives through better health outcomes.

n

Ready to help shape the next chapter of eCommerce in ANZ?

n

At Resmed, our e-commerce team does far more than keep websites running.

n

We influence how customers discover, evaluate and purchase products that help improve their health and quality of life. We bring together commercial thinking, customer insight, digital experience and data-driven decision making to create online experiences that genuinely make a difference.

n

We're looking for an E-Commerce Specialist to join our ANZ Consumer Direct team and play a key role in the growth and optimisation of our online stores across Australia and New Zealand.

n

This is an opportunity to own meaningful work from day one, contribute to strategic decisions, and help shape the digital experience for thousands of customers.

n

What you'll be doing

n

You'll be responsible for the day-to-day trading and performance of multiple e-commerce sites while helping identify opportunities to improve customer experience and commercial outcomes.

n

Working closely with Consumer Marketing, Product, Customer Experience, Operations,



Technology teams and external agency partners, you'll ensure our websites continue to evolve, grow and perform.

n

Key responsibilities include:

n

n
- Managing day-to-day trading activity across multiple e-commerce sites, including promotions, product launches, merchandising and content updates.
n
- Monitoring website performance and identifying opportunities to improve conversion, customer experience and commercial outcomes.
n
- Analysing customer behaviour, website analytics and trading performance to provide recommendations and drive action.
n
- Supporting conversion rate optimisation (CRO) initiatives, experimentation and A/B testing to continuously improve performance.
n
- Partnering with Consumer Marketing to align website activity with marketing campaigns, promotions and product launches.
n
- Working with external agencies and digital partners to deliver website enhancements, customer experience improvements and new functionality.
n
- Contributing to UX and customer journey improvements by identifying friction points and recommending solutions.
n
- Representing the needs of the ANZ market and ensuring local customer requirements are reflected in global digital initiatives.
n
- Helping shape future improvements across site functionality, content, navigation and online customer experiences.
n

n

What makes this role different?

n

You'll have a genuine seat at the table from day one.

n

This isn't a role where you're simply told what to implement. You'll be encouraged to bring ideas, challenge assumptions, identify opportunities and contribute to decisions that improve both customer experience and business performance.

n

You'll work across multiple brands and websites, giving you broad exposure to digital trading, analytics, CRO, UX, customer experience and website optimisation.

n





You'll have the opportunity to influence the direction of our online customer experience across Australia and New Zealand and play a meaningful role in shaping how our customers interact with our brands.

n

What you'll bring

n

n
- Experience in an e-commerce, digital trading, online merchandising or similar role.
n
- Strong analytical and commercial thinking skills.
n
- Experience using data and customer insights to inform recommendations and decision making.
n
- Experience managing websites, digital campaigns or online customer journeys.
n
- Strong stakeholder management and project coordination skills.
n
- Excellent organisation, planning and attention to detail.
n
- A proactive, curious and solutions‐focused mindset.
n

n

Preferred experience

n

n
- Shopify experience highly regarded.
n
- Experience with Google Analytics (GA4).
n
- Exposure to CRO and experimentation programs.
n
- Experience using customer behaviour and insights tools such as Datadog, Crazy Egg, Hotjar or similar platforms.
n
- Experience with subscription platforms such as Recharge.
n
- Experience within healthcare, beauty, retail, consumer products or another regulated industry.
n

n

Why you'll love this role

n

n
- Have a genuine voice and influence from day one.
n
- Work across multiple established e-commerce brands and websites.
n
- Influence customer journeys and digital experiences that directly impact business performance.
n
- Collaborate with experienced marketing, digital, product and technology professionals.
n
- Gain exposure to e-commerce strategy, analytics, CRO, UX and optimisation.
n
- Be part of a supportive and collaborative team environment.
n
- Enjoy adaptable hybrid working arrangements.
n
- Build your career with a global leader in digital health technology.
n
- Make a meaningful difference by helping improve customers' health and wellbeing.
n

n

Joining us is more than saying "yes" to making the world a healthier place

n

It's discovering a career that's challenging, rewarding and filled with opportunities to grow.

n

If you're passionate about e-commerce, customer experience and using data to drive better decisions, we'd love to hear from you.

#J-18808-Ljbffr

📌 E-Commerce Specialist (Geehi)
🏢 Resmed
📍 Geehi