Job Description

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- Contract Duration: 26/06/2026 - 24/12/2026 (6-month contract)
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- Checks: A High-Risk Police Check and two references are required.
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- Pay Rate: $37.39 per hour + Super
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- Location: In office in Gosford, NSW
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- Hours: 35 hours per week (7 hours per day)
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- Contract Duration: 26/06/2026 - 24/12/2026 (6-month contract)
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- Checks: A High-Risk Police Check and two references are required.
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The Role

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- As the face (and voice) of our organisation, you'll be the first point of contact for a wide range of enquiries. Your goal is to provide a seamless, "customer-at-the-centre" experience every time.
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- Be the Expert: Provide timely and accurate advice on a variety of government services and transactions.
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- Solve Problems: Tackle multifaceted enquiries and resolve customer complaints with resilience and professionalism.
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- Tech & Admin: Navigate multiple databases and technology platforms to record information accurately and maintain the integrity of our data.
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- Collaborate: Work closely with your team and other government agencies to ensure issues are redirected or resolved promptly.
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- Grow: Contribute your ideas for new ways we can improve our service delivery.
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What We're Looking For

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- We need people who are technically savvy, empathetic,



and ready to hit the ground running!
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- Experience: Ideally 2-3 years in customer service (call centre, administration, or retail).
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- Tech Skills: Proficiency in Microsoft Office and the ability to learn new software systems quickly.
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- Communication: You speak "plain English" and can explain complex information in a way that's easy to understand.
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- Resilience: You stay calm and focused, even when things get busy or challenging.
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- Judgement: You take initiative but know when to elevate a situation to your Team Leader.
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- Flexibility: While based in Gosford, you have the heart of a helper, which includes an interest in supporting disaster relief operations if ever called upon.
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Why Join Us?

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This isn't just a job; it's a chance to build your career within a supportive environment that values diversity, inclusion, and professional growth. You'll be working in a high-volume, dynamic setting where your hard work directly impacts the NSW community.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Officer (Central Coast Council)
🏢 Randstad
📍 Central Coast Council