Job Description

Permanent Full Time

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Rotating roster between: 7am - 7pm (Monday - Friday), 7am - 12:30pm (Saturday)

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Why Join Modus?

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At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.

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As our businesscontinues to expandnationally, we're investing ingreat people whowant to growwith us. Ifyou're based inthe Cronulla area—or happy towork locally—andenjoyworkingin a fast-paced environment whereno two daysare the same, we'd love tohear from you.

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We'reproud of theculture we've built. We work hard, support one anotherand celebrate successtogether. Our peoplestay because they'revalued, they're givenopportunities to develop, and they knowtheir work makesa realdifference.

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Why This RoleMatters

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Every day, you'llhelp keep commercialbuildings, workplaces andfacilitiesoperating safelyand efficiently forclients across Australia.

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Your coordination, communicationand problem-solvingskills will havea direct impacton the servicewe deliver andthe relationships webuild with ourcustomers.

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Whether you're anexperienced Service Coordinatoror have astrong background incustomer service, scheduling,or administration, thisis an opportunityto join asupportive team whereyou'll be trusted, challenged and givengenuine opportunities togrow.

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What You'll BeDoing

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- Coordinating preventativeand reactive maintenanceworks across Australia
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- Allocating jobs toour network oftrades and servicepartners
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- Managing work ordersfrom start tocompletion whilemeeting customer KPIs
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- Responding to customerenquiries via phoneand email
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- Coordinating urgent andpriority maintenance requests
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- Building strong relationshipswith contractors, techniciansand clients
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- Maintainingaccurate recordswithin our operatingsystems
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- Delivering outstanding customerservice on everyinteraction
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- Following safety proceduresand escalation processes
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AboutYou

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You'll thrive in this role if you:

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- Enjoy being busyandmanaging multiple priorities
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- Love solving problemsand thinking onyour feet
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- Build positive relationshipswith people easily
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You'll also bring:

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- Excellent verbal andwritten communication skills
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- A confident andprofessional phone manner
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- Solid organisational andtime management skills
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- Experience using MicrosoftOffice (Outlook, Exceland Word)
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- Theability towork towards servicelevels and KPIs
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- Experience with contactcentre platforms, SharePointor knowledge managementsystems (desirable)
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- Experience in FacilitiesMaintenance, Service Coordination, Scheduling, HelpDesk or CustomerService will behighly regarded, butwe also welcomeapplicants with transferableskills and apositiveattitude.
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Looking for arole where youcan build acareer—not justfill a position?

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At Modus, weinvest in ourpeople because weknow they'rethekey to oursuccess.

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You will have access to:

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- Loyalty Leave
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- Ongoing training andprofessionaldevelopment
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- Employee Assistance Program(EAP)
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Ready toJoinUs?

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If you're lookingfor a careerwith a growingcompany that valuesits people, offersflexibility, and providesreal opportunities forprogression, we'd lovetohear fromyou.

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At Modus Projects, we're committed tocreating a diverseand inclusive workplace. We welcome applicationsfrom people ofall backgrounds are proud tobe an equalopportunity employer.

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📌 Service Coordinator - Facilities Maintenance (Dixons Creek)
🏢 Modus Projects
📍 Dixons Creek