Job Description

Join Tech Mahindraand build your career in a stable, global organisation!

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We're growing our Melbourne Contact Centre and are on the lookout for motivated, customer-focused individuals who take pride in delivering exceptional service. If you enjoy solving problems, working in a supportive team, and building a long-term career we'd love to hear from you.

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Our Melbourne CBD office is modern, well-connected to public transport, and home to a diverse and collaborative team. This role is ideal for someone who enjoys structured processes but also thinks on their feet.

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What you'll be doing

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- Manage high-volume of inbound calls
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- Resolve customer queries and while delivering positive experience
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- Manage complex queries with confidence and sound judgement
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- Accurately update CRM systems
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- Meet quality, compliance and KPI targets
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You'll thrive in this role if you have

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- Previous customer service or contact centre experience (preferred but not essential)
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- Strong communication and active listening skills
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- Resilient, solutions-focused mindset
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- Comfortable working in a fast-paced, structured environment
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- Tech-savvy with the ability to navigate multiple systems
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Operational Hours:

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Training: Mon–Fri, 9am–5:30pm (3–4 weeks) - work from office

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Post Training (Nesting & Ongoing Roster): Mon-Fri, 8-hour shifts between 7am– 7 PM - work from office

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Flexibility to work across these hours is essential.

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An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights

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What's on Offer:

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- Market-competitive salary + super
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- Clear internal career progression pathways
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- Modern CBD office location
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- Rewards & recognition programs
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- Inclusive & supportive team culture
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Why Join Us?

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We're not just hiring for a job – we're offering a career pathway. Many of our leaders started in frontline roles and progressed through internal opportunities.

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If you're ready to build a stable career with a global organisation while working locally in Melbourne, apply today!

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Tech M represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.

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TechMahindraisanEqualEmploymentOpportunityemployer.Wepromoteandsupportadiverseworkforceatalllevelsofthecompany.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,religion,color,sex,age,nationaloriginordisability. Allapplicantswillbeevaluatedsolelyonthebasisoftheirability,competence,andperformanceoftheessentialfunctionsoftheirpositions.

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📌 Inbound Customer Service Associate (Victoria)
🏢 Tech Mahindra
📍 Victoria