Job Description

Senior Tenancy Support Officer

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Dubbo | Full Time | Aboriginal IdentifiedPosition

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We are partnering with MLAHMC Ltd, previously operating as Mid Lachlan Aboriginal Housing, to find the Dubbo team a Senior Tenancy Support Officer. MLAHMC Ltd is the largest Aboriginal Community Housing Provider in New South Wales.

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This is an exciting opportunity for an experienced, community-focused person to provide culturally protected, professional and coordinated tenancy service delivery across multiple communities.

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About the role

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You will:

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- Coordinate tenancy service delivery across multiple communities
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- Oversee tenancy administration processes including agreements, sign-ups, documentation and tenant records
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- Provide leadership-level support for complex or escalated tenant enquiries
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- Support tenancy sustainment through proactive communication, service coordination and risk escalation
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- Monitor rent accounts, arrears trends and tenancy compliance matters.
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- Provide day-to-day guidance and coordination to tenancy administration staff.
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- Work closely with property services while maintaining clear role boundaries andescalation pathways.
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- Contribute to culturally safe, compliant and responsive service delivery.
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About you

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You will have:

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- Experience in tenancy management, housing services or a similar environment.
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- Strong knowledge of tenancy compliance, risk management and community housingframeworks.
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- Ability to exercise independent judgement within delegated authority.
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- Strong verbal and written communication skills
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- Ability to manage competing priorities in a complex operational setting.
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- Confidence supporting staff, coordinating workloads and contributing to a positive teamculture.
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- Commitment to Aboriginal communities and culturally safe practice.
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Essential Requirements

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- Aboriginality – this is an identified position under Section 14(d) of the Anti-DiscriminationAct 1977 (NSW)
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- Current National Criminal History Check and Working with Children Check, or willingness to obtain.
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- Current driver's licence.
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- Ability to work in accordance with MLAHMC policies, procedures and delegated authority.
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Desirable

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- Certificate IV in Social Housing or a related discipline.
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- Experience working in an Aboriginal Community Controlled Organisation.
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- Experience using tenancy management systems and preparing reports.
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- Experience supporting staff development, onboarding or capability building.
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If you would like to discuss the role further, please contact Mahala Warren or email *******@bloomhr.com.au

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📌 Senior Tenancy Support Officer (Dubbo)
🏢 swaggie
📍 Dubbo