Job Description

Queensland State Manager – Disability, Aged Care & Health Services

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Queensland State Manager – Disability, Aged Care & Health Services

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Lead, strengthen and grow our Queensland operations

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Ambition Health Group is seeking an experienced, commercially minded and hands-on Queensland Regional Manager to take ownership of our growing operations across Brisbane and broader Queensland.

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This is a senior leadership position responsible for operational performance, service delivery, workforce capability, stakeholder relationships, compliance and sustainable business growth across the region.

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The successful candidate will not simply manage from behind a desk. You will be visible within the community, build strong referral relationships, support our operational and clinical teams, resolve service-delivery challenges and ensure that participants, clients and stakeholders consistently receive responsive, high-quality support.

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You will work closely with our executive leadership team and have the authority and support required to strengthen our existing Queensland operation and lead its next stage of growth.

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About Ambition Health Group

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Ambition Health Group is a rapidly growing Australian healthcare and community services organisation supporting clients across disability, aged care, community care, nursing and workforce services.

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Our services include:

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- NDIS community participation and in-home supports
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- Supported Independent Living and complex care
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- Support at Home and aged care services
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- Community and clinical nursing
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- Hospital and residential aged care staffing
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- NIISQ, TAC, WorkSafe and private care
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- Disability and community healthcare workforce solutions
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We are supported by a large multidisciplinary workforce and an established administrative, rostering, intake, clinical, quality and finance infrastructure.

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About the role

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As Queensland Regional Manager, you will have overall responsibility for the performance, development and day-to-day leadership of Ambition Health Group's Queensland operations.

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You will balance four important areas:

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- Operational leadership and service delivery
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- Business development and stakeholder engagement
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- Workforce and team leadership
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- Quality, compliance and commercial performance
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This position will suit an established regional, state, operations or service-delivery leader who understands that successful growth must be supported by reliable systems, strong teams, excellent communication and consistently high standards of care.

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Key responsibilities

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Regional operations

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- Take ownership of the daily performance of Queensland operations.
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- Ensure new and existing services are implemented safely, efficiently and within agreed timeframes.
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- Maintain oversight of client onboarding, service commencement, rostering, workforce coverage and service continuity.
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- Work closely with clinical, rostering, intake, human resources, quality and finance teams.
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- Identify operational gaps and implement practical solutions before they affect clients or stakeholders.
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- Ensure urgent matters, complaints, incidents and service risks are escalated and resolved promptly.
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- Maintain clear reporting on regional performance, priorities,



risks and opportunities.
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Business development and regional growth

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- Develop and implement a practical Queensland growth strategy.
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- Build robust relationships with support coordinators, hospitals, discharge planners, aged care providers, allied health professionals, case managers, community organisations and government stakeholders.
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- Represent Ambition Health Group at networking events, industry forums and stakeholder meetings.
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- Identify new referral pathways, partnerships, tenders and service opportunities.
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- Maintain an active pipeline of prospective clients and commercial opportunities.
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- Convert suitable referrals into sustainable, properly resourced services.
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- Protect and strengthen relationships with existing clients and referral partners.
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- Work toward agreed regional revenue, referral and growth targets.
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Service quality and client experience

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- Ensure services are person-centred, responsive and aligned with each client's assessed needs and service agreement.
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- Maintain regular engagement with key clients, families, nominees and external stakeholders.
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- Monitor service satisfaction and respond early when concerns are identified.
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- Support the effective management of complex participants and high-risk service arrangements.
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- Ensure client feedback, complaints and incidents result in timely corrective action and continuous improvement.
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- Promote a culture where client safety, dignity, choice and wellbeing remain central to operational decisions.
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Workforce leadership

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- Lead, support and hold accountable Queensland operational and service-delivery teams.
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- Work with recruitment and rostering teams to maintain an appropriate and reliable workforce.
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- Monitor workforce capacity, skills, performance, conduct and regional coverage.
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- Assist with the recruitment, onboarding and retention of suitable healthcare and support personnel.
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- Coach team members and develop a collaborative, accountable and solutions-focused culture.
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- Ensure responsibilities, performance expectations and escalation pathways are clearly understood.
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- Address underperformance, communication failures and operational concerns promptly and professionally.
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Financial and commercial performance

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- Monitor regional revenue, service utilisation, staffing costs and operational expenditure.
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- Ensure services are delivered within approved funding, service agreements and commercial parameters.
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- Review unfilled shifts, cancellations, underutilisation, overtime and other factors affecting performance.
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- Work with finance and operational teams to resolve billing, claiming or documentation issues.
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- Contribute to regional budgets, forecasts and performance reporting.
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- Balance sustainable business growth with quality, compliance and client outcomes.
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About you

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You are a confident and capable leader who can move comfortably between strategic planning, operational problem-solving, stakeholder engagement and team leadership.

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You will bring

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- Demonstrated experience in a regional, state, operations, service-delivery or senior management position.
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- Strong knowledge of the NDIS, aged care, community services, healthcare staffing or a related regulated service environment.
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- Proven experience managing multidisciplinary or geographically dispersed teams.
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- Demonstrated success in business development, stakeholder engagement or service growth.
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- Strong understanding of client onboarding, rostering, workforce management and service-delivery operations.
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- The ability to manage complex and sensitive matters with sound judgement.
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- Commercial awareness and experience monitoring budgets, performance measures or service profitability.
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- Excellent written and verbal communication skills.
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- Strong organisational skills and the ability to manage competing priorities.
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- A practical, hands-on and accountable leadership style.
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- Confidence working directly with executives, employees, clients, families and external stakeholders.
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Highly regarded

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The following experience will be viewed favourably:

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- Existing professional networks across Brisbane or Queensland.
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- Experience managing NDIS supported accommodation, complex care or community nursing services.
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- Experience within Support at Home, aged care or healthcare workforce services.
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- Clinical qualifications or experience working alongside clinical governance teams.
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- Previous responsibility for regional budgets, growth targets and operational performance.
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- Experience supporting organisational audits or regulatory compliance activities.
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- Experience establishing or expanding services into new regions.
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Mandatory requirements

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- Current Australian driver's licence and access to a reliable vehicle.
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- Current NDIS Worker Screening Check, or willingness to obtain one.
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- Current National Police Check, or willingness to obtain one.
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- Current Working with Children Check where required.
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- Full Australian working rights.
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- Willingness to travel across Brisbane and regional Queensland when operationally required.
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What we offer

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- A genuine senior leadership role with ownership of Queensland operations.
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- The opportunity to lead an established operation with significant growth potential.
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- Direct access to Ambition Health Group's executive leadership team.
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- Support from established clinical, rostering, intake, human resources, quality, finance and administrative teams.
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- A competitive remuneration package based on experience.
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- Performance incentives linked to agreed operational and regional growth outcomes.
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- The opportunity to influence regional strategy, systems and future service development.
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- Career progression within a rapidly expanding national healthcare organisation.
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- A purpose-driven role where strong leadership directly improves the lives of clients and their families.
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Ambition Health Group is committed to safeguarding the people we support and maintaining a respectful, inclusive and culturally safe workplace.

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📌 Queensland State Manager - Disability, Aged Care & Health Services
🏢 Ambition Health Group
📍 Queensland