Job Description

Member Services Coordinator - Part time or Casual - Immediate start

n

About the Role

n

The Member Services Coordinator is a key point of contact for Bicycle Network, providing a friendly, professional first experience for our members, riders, customers and wider community across phone, email and other channels.

n

This is a people-focused role. We're looking for someone who is warm, approachable, an excellent communicator and genuinely enjoys helping others. You'll need to know a little about almost everything we do, be curious enough to find out what you don't know and confidently connect people with the right person or team.

n

You'll support enquiries across membership, events, insurance, Rider Rescue, advocacy and general Bicycle Network information, while also helping with member engagement, retention and conversion.

n

What You'll Do

n

Be the friendly, professional first point of contact for Bicycle Network.

n

Respond to member and customer enquiries by phone, email and other channels.

n

Build rapport, listen carefully and provide helpful, accurate information.

n

Support enquiries across membership, events, insurance, Rider Rescue, advocacy and our programs.

n

Take ownership of issues and see them through to resolution.

n

Work closely with teams across BN to ensure members and riders receive consistent information.

n

Support membership renewals, retention and engagement activities and responsibilities.

n

Provide rider and customer support around major events, including Peaks Challenge, Around the Bay and Great Vic Bike Ride.

n





Keep up to date with what's happening across BN so you can confidently help people navigate the organisation.

n

Maintain accurate CRM and membership records and contribute to improving our processes.

n

What You'll Bring

n

You're a people person first. You enjoy talking to people, solving problems and making sure others feel welcome and valued. You'll be:

n

Warm, friendly and genuinely helpful.

n

A confident and clear communicator, both verbally and in writing.

n

A excellent listener with strong people skills and good judgement.

n

Calm, positive and patient, even when things get busy.

n

Organised, reliable and comfortable managing competing priorities.

n

Curious, proactive and willing to take ownership.

n

A collaborative team player who builds strong relationships.

n

Comfortable learning new systems and information quickly.

n

Someone who cares about doing the right thing and creating a great experience for others.

n

SALARY & BENEFITS

n

Six weeks annual leave.

n

Competitive salary, commensurate with experience.

n

Bike packaging – salary packaging designed for bike riders.

n

Secure bike parking and excellent EOTF.

n

New building / office space in Abbotsford

n

Flexible work arrangements negotiable.

n

Join a high performing, motivated, like minded team, aligned and driven by our core values.

n

You don't need to be a cycling expert, you need to be someone people want to talk to. If you're friendly, capable, curious and genuinely enjoy helping people, we'd love to hear from you.

#J-18808-Ljbffr

📌 Member Services Coordinator (Williamstown)
🏢 Bicycle Network
📍 Williamstown