Job Description

Mountain Gate Medical Centre – Melbourne VIC

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Medical Administration (Healthcare and Medical)

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Casual/Vacation

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Appointment Booking

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Medical Billing

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About Us

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Mountain Gate Medical Centre is a well-established, AGPAL Accredited, mixed billing general practice located in Ferntree Gully, Victoria. We provide comprehensive family medical services to our local community and are also a Licensed Travel Vaccination Centre and an Accredited Training Practice of the Royal Australian College of General Practitioners (RACGP).

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We are committed to delivering high-quality, compassionate and patient-centred healthcare. Our reception team plays a vital role in creating a welcoming experience for patients and ensuring the smooth day-to-day operation of our practice.

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Who We're Looking For

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Previous medical reception experience is essential. However, beyond experience, what matters most to us is finding someone with the following qualities:

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Reliable to someone the team can depend on, who is punctual, responsible and takes pride in their work.

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Flexible to able to adapt to changing priorities, assist colleagues and provide additional shift coverage when required.

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A Quick Learner to eager and able to quickly understand new systems, workflows and practice procedures, apply feedback effectively, and work confidently with minimal supervision.

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We provide comprehensive induction, training and ongoing support to help you become familiar with our practice systems, policies and procedures.

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Key Responsibilities

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Welcome patients with professionalism, warmth and compassion.

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Manage appointment bookings, telephone enquiries and patient requests.

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Process patient billing, Medicare claims, EFTPOS transactions and receipting.

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Maintain accurate patient records using Best Practice software.

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Provide administrative support to doctors and assist in the smooth operation of the practice.

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Undertake a variety of reception and administrative duties and assist the team as required.

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Minimum 1 year experience as a Medical Receptionist.

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Experience using Best Practice software (preferred) or Medical Director.

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Excellent verbal and written communication skills.

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Strong organizational skills with the ability to prioritize competing tasks.

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High level of accuracy and attention to detail.

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Excellent customer service skills with a caring and professional approach.

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Effective computer skills, including Microsoft Outlook, Word and Excel.

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Ability to work both independently and collaboratively within a team.

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Qualified presentation with a positive attitude and strong work ethic.

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What We Offer

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Casual position (approximately 15–20 hours per week initially).

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Opportunity to transition to a permanent part-time position for the right candidate.

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Additional hours available to cover annual leave and unexpected staff absences.

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Comprehensive induction, training and ongoing support.

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A supportive and friendly team environment.

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The opportunity to work in a well-established, AGPAL Accredited medical practice committed to high-quality patient care.

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Salary:Attractive package will be offered to right candidate

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📌 Medical Receptionist (Victoria)
🏢 Mountain Gate Medical Centre
📍 Victoria