Job Description

Strong networking skills. Senior technical ownership. Complex enterprise environments.

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Emerging IT is looking for an experienced Level 3 Service Desk Engineer with strong hands-on networking and infrastructure experience to join our Technical Support team.

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This is a senior technical role supporting a dedicated enterprise environment, where you'll act as an escalation point for complex incidents across networking, Microsoft infrastructure, cloud and virtualisation.

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We're looking for someone who can confidently troubleshoot beyond the desktop - someone who understands how enterprise networks operate, can diagnose complex connectivity and infrastructure issues, and is comfortable taking ownership through to resolution.

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About the Role

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As a Level 3 Engineer, you'll work across a broad enterprise technology environment while providing technical leadership and support to the wider Service Desk team.

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You'll be responsible for:

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- Owning and resolving complex Level 3 infrastructure and networking incidents
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- Troubleshooting LAN/WAN, routing, switching, VLANs, VPNs, wireless and connectivity issues
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- Supporting and troubleshooting Cisco, Meraki and Aruba network environments
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- Diagnosing firewall and network security issues across technologies such as Fortinet and Palo Alto
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- Supporting Microsoft 365, Azure, Entra ID, Active Directory and Windows Server environments
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- Supporting VMware and Hyper-V virtualised environments
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- Performing root cause analysis and identifying long-term solutions to recurring issues
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- Working with vendors,



internal technical teams and client stakeholders on complex incidents
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- Supporting infrastructure upgrades, network changes and project work
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- Mentoring Level 1 and Level 2 engineers and assisting with technical escalations
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What We're Looking For

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You'll be an experienced Level 3 engineer with a strong infrastructure background and genuine hands-on networking capability.

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Ideally, you'll bring:

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- 5+ years' experience within an MSP or complex enterprise IT environment
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- Demonstrated experience working at Level 3 or as a senior technical escalation point
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- Robust hands-on networking experience across Cisco, Meraki and/or Aruba
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- Solid knowledge of routing, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN technologies
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- Experience troubleshooting firewalls and complex network connectivity issues
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- Strong Microsoft infrastructure experience across Microsoft 365, Azure, Entra ID, Active Directory and Windows Server
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- Experience with VMware and/or Hyper-V
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- Strong troubleshooting and root cause analysis skills
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- Excellent communication skills and the confidence to engage directly with technical and non-technical stakeholders
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- Experience mentoring junior engineers and sharing technical knowledge
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Highly Regarded

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Certifications aren't everything, but qualifications such as the following will be highly regarded:

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- CCNA or CCNP
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- Fortinet or Palo Alto certifications
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- VMware VCP
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- ITIL Foundation
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Why Emerging IT?

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At Emerging IT, our engineers aren't simply measured by how quickly they close tickets. We value technical depth, ownership, continuous improvement and exceptional customer service.

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You'll have the opportunity to:

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- Work within a complex enterprise technology environment
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- Take ownership of challenging Level 3 incidents
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- Develop your networking and infrastructure expertise
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- Work alongside experienced technical professionals
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- Receive support for ongoing training and certifications
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- Enjoy hybrid working arrangements
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- Build your career within a growing Australian MSP
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- Be part of a collaborative and supportive team culture
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About Emerging IT

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Emerging IT is an Australian Managed Service Provider focused on making technology simpler, smarter and more human.

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For over 20 years, we've partnered with organisations across Australia to deliver high-quality IT solutions backed by strong engineering capability, exceptional service and real accountability.

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Ready for Your Next Challenge?

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If you're an experienced Level 3 Engineer who is equally comfortable troubleshooting a complex network issue as you are working within a Microsoft infrastructure environment, we'd love to hear from you.

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📌 Level 3 Service Desk Engineer - Infrastructure & Networking (New South Wales)
🏢 Emerging IT
📍 New South Wales