Job Description

Higgins Coatings is Australia's premier commercial paintingand building maintenance company, delivering complex projects and long-termasset protection solutions for some of the country's most recognised buildingsand organisations.

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We are seeking an experienced National Operations Managerto play a pivotal role in driving operational consistency, project performance,capability development and continuous improvement across our national network.

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Reporting to the General Manager – Operations / NationalAccounts, this role provides strategic and hands‐on support to our StateOperations Teams, helping deliver exceptional project outcomes, operationalefficiencies and sustainable growth.

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About the Role

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As National Operations Manager, you will partner closelywith operational leaders across Australia to improve project delivery,strengthen operational capabilities and embed best practice throughout thebusiness.

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Key responsibilities include

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Operational Performance

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- Conductpost-project reviews and identify opportunities for improved marginperformance.
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- Supportoperational teams with project planning, delivery and performanceimprovement.
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- Drivefinancial discipline through WIP management, billing accuracy and claimsprocesses.
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- Assistbranches in achieving revenue, profitability and debtor managementtargets.
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- Identifyand implement operational efficiency opportunities nationally.
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Operational Excellence & Compliance

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- Ensure consistency inoperational processes and project delivery standards.
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- Drive compliance withquality assurance, ISO and internal operational systems.
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- Lead nationaloperational reviews and corrective action programs.
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- Support customercomplaint resolution and continuous improvement initiatives.
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- Facilitate monthlynational operations meetings.
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Leadership, Coaching & Training

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- Develop operationalcapability across Project Managers, Supervisors and operational teams.
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- Deliver trainingprograms through the Higgins Training Academy.
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- Conduct operationalcompetency assessments and identify development opportunities.
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- Partner with suppliersand stakeholders to deliver industry‐leading operational training.
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- Coach and mentoroperational leaders to build future capability.
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- Provide support oncritical and complex projects across the business.
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- Partner with suppliersto improve service delivery and identify cost‐saving opportunities.
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- Support implementationand compliance of supplier service level agreements.
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About You

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You are a highly credible operational leader with strongcommercial acumen and a passion for developing people and improvingperformance.

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You will ideally bring:

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- Significant experienceleading operations within construction, coatings, maintenance, facilitiesmanagement or related industries.
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- Robust projectmanagement and commercial management capability.
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- Proven ability toinfluence and drive outcomes through others.
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- Experience coaching anddeveloping operational teams.
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- Strong analytical andproblem‐solving skills.
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- Excellent stakeholderengagement and communication skills.
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- High attention to detailand commitment to operational excellence.
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- Ability to travelnationally as required.
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- Strong Microsoft Officecapability.
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Why Higgins?

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At Higgins Coatings, our people are at the heartofeverything we do.

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We offer

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- An opportunity toinfluence operational performance nationally.
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- Exposure to majorcommercial projects and national clients.
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- A collaborative andsupportive leadership team.
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- Career growth within anestablished national business.
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- A strong focusonsafety, quality and continuous improvement.
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- The chance to leave alasting legacy through developing our future operational leaders.
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📌 National Operations Manager (Victoria)
🏢 Higgins Coatings
📍 Victoria