Job Description

TCLH is looking for a driven and passionate HR Manager to join our team in a permanent, office-based position on the Gold Coast.

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In this role, you'll be at the heart of our people operations — delivering effective HR, driving a high‐performing culture, and ensuring our team feels valued, supported, and empowered every day. You'll work closely with our leadership team across people & culture, recruitment, training, and systems.

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WHY JOIN TCLH?

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- Vibrant, values-driven team culture with genuine recognition programs
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- Permanent, office-based role on the Gold Coast — no remote uncertainty
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- Broad, varied HR remit across people, recruitment, and training
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- Work closely with Directors and senior leadership to shape the team experience
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- Be part of a growing organisation with long-term strategic ambitions
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WHAT YOU'LL BE DOING

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People & Culture

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- Support the development of organisational culture and staff engagement strategies
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- Advise management on organisational change and provide HR guidance across the team
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- Manage the full HR lifecycle, ensuring compliance with external standards and best practice
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- Interpret and apply award entitlements, EDO conditions, the Fair Work Act and related legislation
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- Conduct remuneration benchmarking and advise on allowances and equity strategies
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- Develop and maintain employment-related policies and procedures
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- Support WHS compliance obligations in coordination with National Operations
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- Administer and coordinate the TCLH Rockstar Recognition & Reward Program
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- Champion our core company values — in everything we do at TCLH
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Recruitment

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- Oversee and support recruitment requirements across the organisation
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- Closely manage recruitment of office-based staff
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- Partner with the recruitment manager on retention, onboarding/offboarding, and talent acquisition strategies
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Training & Development

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- Identify training needs through job analysis, appraisals and consultation
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- Manage the TCLH Training Matrix and Field Induction Matrix
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- Design and deliver training programs, inductions, and e-learning via our Academy platform
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- Evaluate training effectiveness and ensure programs remain cost-effective
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- Keep up to date with developments in e-learning and current methodologies
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WHAT WE ARE LOOKING FOR

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- Tertiary qualification or Diploma in Human Resources Management
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- Relevant experience in human resources or a related discipline
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- Demonstrated management and organisational skills
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- Experience in collaborative and consultative processes at a professional level
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- Ability to work flexibly in a complex, multi-stakeholder environment
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- Confident executing strategies in consultation with leadership and management teams
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- Strong time management with ability to meet deadlines and deliver outcomes
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- Experience of utilising Tanda as a HR platform will be of significant advantage
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📌 HR Manager (City of Gold Coast)
🏢 TCLH
📍 City of Gold Coast